Senior Product Manager

🕒 April 16

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

✅ Product Manager

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Swap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Swap is an AI-powered commerce platform that replaces static websites with an "agentic storefront" — an AI-led, conversational shopping experience that guides customers from discovery through virtual try-on to checkout. The company also provides back-office commerce operations tools for global brands, including cross-border pricing, tax and duty calculation, returns automation, inventory demand signals, and Shopify/API integrations to streamline fulfillment and compliance. Swap is positioned to help e-commerce and retail brands increase conversions, reduce returns, and simplify international operations.

📋 Description

• Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects. • Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences. • Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. • Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. • Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. • Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets.

🎯 Requirements

• 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. • Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. • Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. • Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. • Passionate about solving real merchant challenges and enhancing the global selling experience. • Excellent verbal and written communication; thrives in cross-functional environments.

🏖️ Benefits

• Competitive base salary. • Stock options in a high-growth startup. • Competitive PTO with public holidays additional. • Private Health. • Pension. • Wellness benefits. • Breakfast Mondays.