Salesforce Administrator

October 29

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Sweep

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Artificial Intelligence • SaaS • Enterprise

Sweep is the first agentic workspace designed for Salesforce, aiming to streamline business operations with real-time documentation, data quality engines, and an integrated AI layer. The platform is built for speed, control, and collaboration, facilitating enhanced administrative control while empowering go-to-market (GTM) teams to drive informed decision-making. By providing a comprehensive, intelligent solution that layers over existing business systems, Sweep helps organizations achieve clarity and efficiency, reducing project timelines and enhancing productivity.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Serve as the primary contact for customers seeking assistance with Salesforce and Sweep. • Diagnose, troubleshoot, and resolve technical issues while ensuring a positive customer experience. • Provide personalized guidance and best practices to help customers optimize their use of both platforms. • Manage support tickets from submission to resolution, meeting response and resolution SLAs. • Accurately document all interactions, solutions, and follow-ups in the ticketing system. • Prioritize critical and time-sensitive cases to ensure timely resolution and customer satisfaction. • Assist with Salesforce and Sweep configurations, workflows, and user management. • Conduct regular system health checks to identify and prevent potential issues. • Contribute to ongoing improvements that enhance platform performance and usability. • Partner with product and engineering teams to escalate complex technical issues. • Share recurring feedback and insights to inform product and process improvements. • Track and report on support trends, resolution metrics, and customer satisfaction levels. • Develop and maintain support documentation, FAQs, and self-service resources. • Support onboarding with training sessions and workshops that help customers succeed with Salesforce and Sweep.

🎯 Requirements

• 3+ years of experience as a Salesforce Admin or Salesforce Consultant in a SaaS or technology-driven company. • Proven customer-facing experience, ideally within a SaaS or technology organization. • Strong problem-solving mindset with a passion for helping customers resolve complex issues. • Excellent communication skills, able to clearly explain technical concepts to both technical and non-technical users. • Proactive and independent, with the ability to manage customer cases from start to finish while maintaining high-quality service. • Hands-on experience configuring and managing Salesforce processes, workflows, and automation features. • Degree in a relevant field such as Computer Science, Information Technology, or a related discipline preferred. • Knowledge of coding or programming is a plus.

🏖️ Benefits

• 100% remote, must have the ability to work East Coast hours • Fringe benefits and 13th-month pay • Uncapped incentive program based on performance