Lifecycle Marketing Operations Manager

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September 16

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Swing Development (SwingDev)

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Artificial Intelligence • Fintech • SaaS

Swing Development (SwingDev) is a leading software development and design consultancy that became part of the fast-growing insurtech firm, Hippo Insurance. Known for its top-tier team of developers, designers, and business leaders, SwingDev focuses on modernizing the home insurance industry with a technology-first approach, including IoT monitoring devices and innovative software solutions. The company was previously an independent consultancy working with top Silicon Valley companies, and has been praised for its transparency, trust, and high-quality service. Now a part of Hippo Insurance, SwingDev continues to foster a startup culture based on trust and empathy, making it a vibrant and innovative workplace.

11 - 50 employees

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

📋 Description

• You’ll code dynamic, personalized campaigns across email, push and SMS using HTML, CSS, and Liquid, leveraging modular code and API-driven data to create scalable, flexible customer journeys. • You’ll work on multi-channel journey execution in Braze by designing, QAing, and optimizing campaigns with Canvases, API triggers, segment filters, Liquid logic, content blocks, and personalization. • You’ll write complex personalization logic using advanced Liquid conditions, loops, and filters to parse and render dynamic content from JSON objects. • You’ll integrate and troubleshoot APIs by configuring endpoints, testing integrations, and collaborating with engineering to resolve data pipeline or system issues. • You’ll monitor and troubleshoot CRM performance, proactively identifying and resolving SMS delivery errors, broken links, or UTM mismatches using Braze logs, Google Postmaster, and Customer Data Platforms. • You’ll segment and target audiences precisely by defining audiences based on behavioral, demographic, or custom criteria, collaborating with data and product teams using SQL and Tableau. • You’ll collaborate cross-functionally with Product, Engineering, Analytics, Creative, and Marketing teams to align requirements, improve processes, and enhance campaigns. • You’ll improve operational workflows by identifying inefficiencies and implementing scalable processes for testing, documentation, link libraries, and reporting standardization. • You’ll manage projects end-to-end by overseeing timelines, writing tickets, and planning sprints to ensure smooth campaign execution. • You’ll monitor platform health proactively by tracking Braze, Customer.io, and deliverability tools (Google Postmaster, Microsoft SNDS) to identify risks or issues affecting CRM performance.

🎯 Requirements

• Have around 4+ years of experience in developing email campaigns with HTML/CSS • Possess 4+ years of experience with Liquid (or similar templating language) • Bring technical experience with Braze and Customer.io • Are strongly focused on processes to identify inefficiencies and drive improvements • Have a working knowledge with SQL • Are enthusiastic about working for a mission-driven brand • Are innovative and creative, with a logical and methodical approach to problem solving • Are driven, self-motivated, and committed to high quality work and outcomes • Believe in true partnership and collaboration throughout an organization • Have a great command of English (written & spoken). • Are available to work two days a week in the afternoon hours, including evening meetings due to U.S. time zone collaboration (we respect work-life balance but prioritize effective communication)

🏖️ Benefits

• 17 000 – 20 000 PLN + VAT on B2B or equivalent on the contract of employment • Form of employment of your choosing • Remote work from anywhere in Poland (workation possible) • Paid sick leave • Paid holidays • Private medical care with dentists & orthodontists package for you and your family • Group life insurance • Psychotherapists support — free online sessions with psychologists and psychotherapists. • Home physiotherapy • Multisport card & meditation apps reimbursed 50% • Gear with Apple Logo and monitor • 50% reimbursement for courses, conferences, books & certificates • Free access to private language lessons • 6 Personal Development Days & 4 Voluntary Days Off • Cafeteria platform — extra “stówka” every month to spend on whatever you want to • Nanny services for parents • Concierge services – a personal assistant to help you to deal with your everyday matters • Chill room with table football & PlayStation 5 • Free snacks, and ice cream in the office (every day, all year round!) • Free Friday Lunch in the office • Team building events — Offsite & Christmas Parties, beer after work, #WinterEscapeMonth workation in Cyprus