Head of International Operations

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September 2

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Sword Health

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Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

📋 Description

• Sword Health mission: free two billion people from pain using AI Care and clinical partnerships • Market-building operations: establish foundational structures, processes, and playbooks for international markets • Operational efficiency: identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality • Staffing model optimization: create and refine localized staffing models balancing member experience and utilization • Team development: build, lead, and motivate growing teams in less mature international markets; develop leaders early • Member experience: design and test scalable, research-backed strategies balancing global standards with local adaptation • Clinical partnership: inform clinical development roadmap with local operational insights • Data analysis and reporting: define tailored success metrics, set up reporting frameworks, and leverage data for resourcing and prioritization • Finance: own operational budgets for international markets and monitor P&L performance • Strategy: lead cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets

🎯 Requirements

• 6+ years of experience in Operations, Strategy, or equivalent • Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty • Experience scaling teams, with a focus on investing in coaching and development of your team • Data-driven and analytical mindset; ability to source actionable insights and explain data clearly • Proven record of structuring projects and programs and working with diverse stakeholders • Strategic mindset with scale-oriented decision making • Exceptional communicator and influencer able to collaborate cross-functionally • Talent magnet with ability to attract and build strong teams; manage and nurture team members • Strong grasp of consumer insights and customer-centric mindset • Experience using Looker (or equivalent) and extremely proficient with spreadsheets (advanced level) • Ability to handle chaos, ambiguity, and complexity in a detailed and organized way • Outstanding interpersonal, coaching and strategic thinking skills • Known for building culture with a mission-driven approach • Motivated by challenges, positive, solution-focused, and willing to roll up sleeves • High IQ/EQ, leads with humility, integrity, and intellect • Proven ability to re-prioritize and work quickly and efficiently • Attention to detail, multi-tasking, and strong follow-through

🏖️ Benefits

• Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages • English class