ITSM Consultant

Job not on LinkedIn

🕒 5 days ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synapsys

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51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Synapsys is a company specializing in IT services and consulting. They offer complementary expertise through their three subsidiaries, focusing on workplace engineering, application production, and end-user services. The company's approach emphasizes community, professionalism, and recognition of skills, fostering a positive working environment. Synapsys aims to create a collaborative workplace that values honesty and conviviality among its members, referred to as the 'rhino team'.

📋 Description

• Manage the central Service Delivery backlog • Support the review and management of the CMDB roadmap to support the infrastructure’s ITIL processes • Lead strategic CMDB governance • Implement CMDB dashboards and reporting • Organize and oversee delivery • Lead tool enhancements, particularly for ServiceNow and Tanium Discovery • Draft processes and operating procedures • Establish a service line to collect requirements and feedback • Scope, launch, and manage ITOM POCs for defined use cases and scopes • Conduct gap assessments against other tools • Define the strategy and costing for POCs • Work with the Sales team and Technical Management to identify suitable client contexts and projects • Contribute to knowledge sharing and organize and facilitate meetups and internal training sessions • Opportunity to contribute to pre-sales projects and lead a technical community • Opportunity to support a group of consultants in their professional development

🎯 Requirements

• 5 to 8 years of experience • Strong technical and functional interest • Excellent written communication skills • Ability to track action plans, facilitate workshops, and document processes • English proficiency sufficient to work on international projects • Skills in ITSM and ITIL processes • Experience with CMDBs and CMDB roadmaps • Experience with ServiceNow (SNOW) and Tanium Discovery • Skills in CMDB dashboarding and reporting • Experience in process automation and optimization • Experience scoping and managing ITOM POCs • Skills in Capabilities & Maturity and gap assessment • Skills in ROI analysis, strategy, and POC costing

🏖️ Benefits

• Opportunities to progress into an Expert role • Opportunities to progress into a Technical Lead role • Opportunities to progress into a Career Manager role • Knowledge sharing and facilitation of internal meetups • Development and delivery of internal training programs • Support in obtaining professional certifications • Equal treatment, diversity, and non-discrimination • Remote work available

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