Customer Success Manager – Mechanical Engineering

Job not on LinkedIn

🕒 August 4

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synera

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

💰 $14.8M Series A on 2022-10

Artificial Intelligence

Synera is an AI Agent Platform designed to enhance engineering processes by multiplying capacity and reducing decision cycles. It leverages advanced technologies such as CAD, FEA, optimization, and simulation, and incorporates elements of process automation and AI. The platform aims to create a digital workforce that can think, decide, and execute tasks autonomously, mimicking the capabilities of skilled engineers.

📋 Description

• Work cross-functionally with Account Executives on the West Coast, Marketing, Product, and Forward Deployed Engineering teams • Collaborate closely with colleagues in Germany to deliver exceptional customer outcomes and long-term value • Lead software rollouts and ensure fast, measurable customer value realization • Act as the primary point of contact for strategic accounts • Manage senior engineering stakeholders and internal Synera AI, Academy, and Technical Experts teams • Build and expand long-term enterprise relationships • Drive customer adoption through structured engagement and strategic outreach • Lead Executive Business Reviews and Quarterly Business Reviews • Prepare and run customer workshops to explore AI use cases • Conduct targeted outbound activities and funnel reviews • Analyze customer health metrics and define action plans • Travel approximately 20–30% for customer visits

🎯 Requirements

• 10+ years of experience in the engineering domain, including enterprise account management, technical consulting, and account growth • Strong familiarity with CAx tools and their applications • Experience in industries such as automotive, aerospace, or consumer goods • Confidence engaging with senior stakeholders, including C-level executives • Highly data-driven ability to interpret customer metrics and proactively mitigate churn risks • Proactive, solution-oriented mindset • Proven track record of driving measurable account growth • Mechanical engineering domain experience is a core requirement • Based on the West Coast • US residency required • Willingness to travel approximately 20–30% for customer visits • Alignment with Synera's Core Values

🏖️ Benefits

• Flexible working: you decide when & where to work (as long as you have a residency in the US) • Flexible public holidays: swap days off according to your values and beliefs • Home office setup support • Access to a co-working space in Boston • Personal development budget of $2,500 • Unlimited vacation / vacation days are not counted • Access to the mental health platform nilo • Health insurance • 401(k) savings plan • Regional meet-ups, virtual coffee breaks, and workshops in the US • Annual company Summer Event in Germany