Director of Professional Services

November 27

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Synthflow AI

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Artificial Intelligence • SaaS • Enterprise

Synthflow AI is a company specializing in AI-driven voice assistance for phone calls, offering solutions like AI Receptionist and AI Answering Service. Their platform focuses on automating routine call tasks through customizable AI voice agents, integrating seamlessly with customer CRM systems. Synthflow targets a range of industries including real estate, recruitment, mortgage, health, solar, and car dealerships, aiming to improve lead conversion and customer support efficiency.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Build and scale Synthflow’s professional services function to deliver enterprise-grade AI implementations efficiently and consistently. • Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal. • Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption. • Establish repeatable processes, methodologies, and tools to drive consistency across implementations. • Recruit, mentor, and develop a world-class professional services organization. • Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities. • Manage project delivery metrics, utilization, and profitability across all engagements. • Contribute to account strategy, expansion opportunities, and customer advocacy initiatives.

🎯 Requirements

• 8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS. • 3+ years in a leadership role. • Proven track record overseeing complex, multi-stakeholder enterprise deployments. • Deep experience in building scalable post-sales processes and managing delivery P&L. • Exceptional ability to engage and influence executive stakeholders, balancing strategic vision with hands-on execution. • Understanding of AI, automation, or enterprise software integration workflows. • Strong people leader who inspires high performance and cross-team alignment. • Entrepreneurial, adaptable, and motivated by building from 0→1 in a high-growth environment.

🏖️ Benefits

• High Impact: Define how AI solutions are delivered and adopted by global enterprises. • Strategic Leadership: Build and scale a critical function from the ground up. • Cutting-Edge Technology: Shape the delivery of world-class AI automation solutions. • Ownership & Growth: Take on meaningful responsibility with equity participation. • Collaborative Team: Join a group of ambitious builders who combine speed, curiosity, and operational excellence. • Remote Flexibility: Work fully remote across the U.S. with flexible hours and high autonomy.