CyberArk Engineer

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 12%

infoinfo

Cloud

ITSM

Vault

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Logo of SysGroup

SysGroup

51 - 200 employees

Founded 2006

🤝 B2B

🔒 Cybersecurity

💰 $14M Post-IPO Equity - SysGroup on 2024-06

B2B • Cybersecurity

SysGroup is a UK-based managed technology partner and MSP that provides AI-embedded managed IT and cybersecurity services to businesses. Its product suite includes SysAccess (fully managed IT services), SysGuard (continuous threat validation, SOC, XDR, incident response), SysVault (resilient data protection, BaaS/DRaaS, ransomware defense), and SysProve (continuous compliance and cyber maturity assessment). The company positions itself as an MSP 3. 0, embedding AI, automation and data across services to proactively predict and prevent incidents, and works with enterprise technology partners (Microsoft, CyberArk, Rubrik, NetApp, Tenable, etc. ). SysGroup serves UK organisations across public and private sectors and emphasizes regulatory compliance, resilience, and strategic partnership.

📋 Description

• Report to the Cyber Operations Lead and work closely with SOC engineers • Own the CyberArk ticket queue from L2 to L4 as the deep escalation point • Triage, diagnose, fix, and close CyberArk incidents and requests within SLA • Troubleshoot vault, CPM rotation failures, PSM session issues, PVWA faults, and integration breaks involving Entra ID, MFA, and SIEM • Perform root-cause analysis and manage CyberArk vendor escalations • Handle account onboarding and offboarding, safe and policy changes, and access reviews • Patch and upgrade CyberArk environments • Renew certificates and run disaster-recovery checks across Self-Hosted and Privilege Cloud • Maintain runbooks and known-error records • Work within ITSM change control • Support privileged access management across managed client estates

🎯 Requirements

• 3+ years hands-on CyberArk administration and troubleshooting in production, including CPM, PSM, PVWA, and vault • Proven L3/L4 fault resolution under SLA pressure • Ticket-queue and change-control discipline in a managed service • PowerShell scripting for diagnosis and repair • Competency in Identity & Access Management • Competency in ITSM & Service Management • Competency in Incident Management • Competency in Security Tooling & EDR • Practitioner-level supporting competencies in cloud, networking, network security, monitoring, scripting, vulnerability management, and documentation • Desirable: Defender/Sentry certification, with experience outweighing certification • Desirable: Entra ID, EDR, SIEM, or Zscaler exposure • Desirable: MSP background • Must be based in the UK or otherwise meet the stated UK-hours and security-screening conditions

🏖️ Benefits

• Contract engagement • Remote work • UK-hours coverage • Security screening

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