Client Support Specialist

🕒 May 17

🤠 Texas – Remote

🤠 Texas – Remote

💵 $28 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Systems Thinking & Solutions

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2011

💼 Consulting

🏛️ Government

🤝 B2B

Consulting • Government • B2B

Systems Thinking & Solutions is a technical services company that provides systems engineering, technical support, and program management with a focus on a systems-thinking (holistic) approach. The firm emphasizes tailored solutions, measurable results, and has a team of engineers, architects, analysts, and project management professionals with credentials such as PMP, CSM, PhDs, Six-Sigma Black Belts, ITIL, and CMMI. The company references contract vehicles such as GSA STARS III, indicating experience with government contracting and federal clients.

📋 Description

• Respond to client inquiries via email, phone, chat, and support ticket systems in a timely and professional manner. • Provide assistance with account support, service requests, troubleshooting, and general customer concerns. • Maintain accurate records of customer interactions, updates, and issue resolutions. • Collaborate with internal technical and project teams to ensure efficient service delivery. • Monitor client accounts and follow up to ensure complete issue resolution and customer satisfaction. • Assist with onboarding new clients and providing guidance on company services and processes. • Prepare reports, documentation, and customer service summaries for management review. • Escalate complex issues to appropriate departments when necessary. • Support clients in a fully remote customer service environment while maintaining high service standards. • Contribute to process improvement initiatives that enhance client experience and operational efficiency.

🎯 Requirements

• Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field preferred. • Previous experience in customer support, client services, technical support, or account coordination. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Proficiency with Microsoft Office Suite and CRM/customer support platforms. • Ability to multitask, prioritize assignments, and meet deadlines. • Strong attention to detail and organizational skills. • Ability to work independently and collaboratively in a remote work setting. • Professional attitude with a strong commitment to customer satisfaction. • Experience supporting government, technical services, or IT-related clients preferred. • Familiarity with help desk systems, ticketing software, or client relationship management tools.

🏖️ Benefits

• Competitive salary • Flexible scheduling options • Paid training and career development opportunities • Health, dental, and vision insurance • Paid time off and holidays • Collaborative and supportive company culture • Opportunity to work in a fully remote or hybrid environment depending on project requirements