RCM Customer Service Representative

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February 12

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T3Cogno

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HR Tech • B2B • Consulting

T3Cogno is a professional HR services provider specializing in talent acquisition, HR consulting, and technology-driven solutions to enhance workforce management. With over 25 years of experience, T3Cogno empowers organizations by offering a comprehensive suite of services including virtual HR management, payroll solutions, and strategic advisory aimed at optimizing human resources. The company is dedicated to driving business growth and employee success, making them a trusted partner across various industries.

51 - 200 employees

Founded 2022

👥 HR Tech

🤝 B2B

📋 Description

•Receive inbound and place outbound calls to insurance providers and patients when necessary •Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels •Submit requests for corrections to appropriate teams when billing errors identified •Follow-up on corrected patient accounts to ensure billing accuracy •Own and manage reported issues and disputes spreadsheets

🎯 Requirements

•High school graduate or equivalent •At least 2 years customer service experience •At least 2 years’ medical billing experience •Experience working with EMR systems, preferably Cerner Practice Management •Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service •Proficient in utilizing various software solutions and portals to resolve inquiries •Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word •Ability to exercise independent judgement when needed •Detail oriented with analytical and critical thinking skills •Be a self-starter and quick learner •Work well independently and as a team •Maintain regular attendance and punctuality •Any other duties assigned by leadership

🏖️ Benefits

•Joining our client comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. •Access to a 401(k) Retirement Savings Plan. •Comprehensive Medical, Dental, and Vision Coverage. •Paid Time Off. •Paid Parental Leave. •Paid Holidays. •Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.