Takeaway.com
B2C • Marketplace • eCommerce
Takeaway. com is the leading online food delivery marketplace in Continental Europe and Israel. The company connects consumers with restaurants through its platform, operating in 14 different countries including the Netherlands, Germany, Belgium, Poland, Austria, Switzerland, Portugal, Luxembourg, Romania, Bulgaria, Israel, France, Denmark, and Norway. As a dominant player in the online food delivery service, Takeaway. com facilitates easy and convenient access to a wide variety of dining options for its users.
1001 - 5000 employees
Founded 2000
👥 B2C
🏪 Marketplace
🛍️ eCommerce
Bilingual Senior Specialist – German/English
Job not on LinkedIn
November 25
🗣️🇩🇪 German Required
Takeaway.com
B2C • Marketplace • eCommerce
Takeaway. com is the leading online food delivery marketplace in Continental Europe and Israel. The company connects consumers with restaurants through its platform, operating in 14 different countries including the Netherlands, Germany, Belgium, Poland, Austria, Switzerland, Portugal, Luxembourg, Romania, Bulgaria, Israel, France, Denmark, and Norway. As a dominant player in the online food delivery service, Takeaway. com facilitates easy and convenient access to a wide variety of dining options for its users.
1001 - 5000 employees
Founded 2000
👥 B2C
🏪 Marketplace
🛍️ eCommerce
📋 Description
• Provide best-in-class stakeholder experience to couriers, customers, and restaurants. • Take ownership of escalations from couriers, customers, and restaurants—investigating complex issues, identifying root causes, and delivering timely, effective resolutions. • Act as a point of contact for high-priority or sensitive cases, using sound judgment and discretion to resolve matters while maintaining service quality and brand reputation. • Collaborate cross-functionally with relevant teams (e.g., logistics, support, legal) to ensure escalated issues are addressed efficiently and prevent recurrence. • Review and approve financial transactions related to courier reimbursements and chargebacks, ensuring accuracy and adherence to internal policies.
🎯 Requirements
• Fluent in German and English, both written and verbal • Excellent communication, conflict resolution, and problem-solving skills • Ability to manage multiple complex issues simultaneously while prioritizing effectively • Empathetic, tactful, and able to de-escalate tense situations with professionalism and care • Proven self-starter with a great attitude • Ability to thrive in a rapidly changing environment and pay close attention to detail
🏖️ Benefits
• Top Places to Work in Manitoba • Diverse and inclusive environment • Opportunity for growth in a dynamic and fun workplace
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