UX Researcher

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October 22

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Tala

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Fintech • Artificial Intelligence • B2C

Tala is a fintech company that aims to break down financial barriers for individuals across Kenya, Mexico, the Philippines, and India through its innovative money app. The company provides a suite of financial services, including credit, payments, savings, and transfers, to empower their customers. Leveraging advanced artificial intelligence and machine learning technologies, Tala offers personalized financial experiences and creates digital financial identities for users who have been underserved by traditional finance institutions. With a focus on real-time money management, Tala's app simplifies access to instant credit and other financial services for millions, enhancing users' economic power and quality of life.

501 - 1000 employees

Founded 2011

💳 Fintech

🤖 Artificial Intelligence

👥 B2C

📋 Description

• Contribute to the growth of Tala’s Mexico business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, and behaviors. • Help build insights into experimental new product development, competitive analysis, current product improvements, and customer financial health. • Apply best practices in human-centered design techniques and mixed research methods.

🎯 Requirements

• 3–5 years of experience conducting user research, preferably within innovative consumer fintech, financial, mobile, or digital companies. • Demonstrated ability to execute and analyze research studies through the application of human-centered design techniques and mixed research methods (e.g., surveys, interviews, focus groups, usability testing, concept testing) • Strong organizational skills and proven ability to manage the logistics of small-to-medium research projects, including coordinating activities with various team members and adapting to changes. • A natural collaborator with proven experience supporting cross-functional teams, including Product, Design, Data Analytics, and Marketing/Growth teams.

🏖️ Benefits

• Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. • We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. • We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.