ibex. Pakistan
B2B • Recruitment
ibex. Pakistan is a business process outsourcing (BPO) employer operating across many cities in Pakistan, providing customer support (voice, email, chat), back-office functions, IT and infrastructure services, and talent development programs. The company runs recruitment and training initiatives such as the ibex Learning Academy and a talent app, and offers a broad set of roles spanning operations, quality assurance, development, security, and creative services. It emphasizes community programs, corporate social responsibility, and large-scale hiring across multiple locations.
10,000+ employees
Founded 2002
🤝 B2B
🎯 Recruiter
Helpdesk Tier 2
Job not on LinkedIn
October 22
🇵🇠Philippines – Remote
⏳ Contract/Temporary
🟢 Junior
đź’» IT Support
🚫👨‍🎓 No degree required
ibex. Pakistan
B2B • Recruitment
ibex. Pakistan is a business process outsourcing (BPO) employer operating across many cities in Pakistan, providing customer support (voice, email, chat), back-office functions, IT and infrastructure services, and talent development programs. The company runs recruitment and training initiatives such as the ibex Learning Academy and a talent app, and offers a broad set of roles spanning operations, quality assurance, development, security, and creative services. It emphasizes community programs, corporate social responsibility, and large-scale hiring across multiple locations.
10,000+ employees
Founded 2002
🤝 B2B
🎯 Recruiter
đź“‹ Description
• Respond to and resolve escalated technical issues from Tier 1, including hardware, software, and application support • Troubleshoot network connectivity, Active Directory, VPNs, and Office 365-related issues • Provide hands-on remote support for workstation imaging, configuration, and deployment • Collaborate with Tier 3 and engineering teams for escalations and process handoffs • Ensure documentation of technical solutions and contribute to the internal knowledge base • Assist with onboarding/offboarding and device provisioning • Maintain service quality by meeting SLAs and user satisfaction goals • Identify recurring problems and recommend proactive solutions or SOP updates
🎯 Requirements
• 1–2 years of experience in a technical support or desktop support role (MSP experience a plus) • Solid understanding of Windows OS, Office 365, Active Directory, and remote desktop tools • Basic networking knowledge (IP/DNS/DHCP/VPN) • Familiarity with ticketing systems (e.g., ConnectWise, Zendesk, ServiceNow) • Strong communication skills with the ability to explain technical issues clearly • Certifications such as CompTIA A+ or Network+ are preferred • A self-starter with the ability to manage multiple issues in a fast-paced environment.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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