Tier 2 Network Operations Center (NOC) Engineer – SD-WAN Engineer

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November 3

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Talentuch

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HR Tech • Recruitment • Enterprise

Talentuch is an experienced global IT recruitment company specializing in SAP and Microsoft Dynamics recruitment. With over seven years of expertise, Talentuch offers subscription-based and project-based models to meet a wide range of IT recruitment needs. The company prides itself on a team of 15 technical recruitment professionals who manage a capacity of over 300 technical interviews per month and secure more than 20 accepted offers monthly for clients. Talentuch provides an affordable recruitment service by eliminating high per-hire fees, focusing on delivering high-quality service and reliable tech talent acquisition globally.

11 - 50 employees

Founded 2017

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services. • Monitor network performance, identify bottlenecks, and implement enhancements. • Provide advanced troubleshooting and problem resolution for SD-WAN environments. • Lead network projects, including firmware, patches, vulnerabilities, and documentation. • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies. • Perform root cause analysis for complex network problems and develop permanent solutions. • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance. • Provide essential support to voice and data customers, ensuring prompt and effective service delivery. • Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources. • Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes. • Document all support activities accurately within the ticketing system. • Assist in coordinating remote field engineer dispatches and provided support during on-site visits. • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs. • Support change requests and assist in troubleshooting customer configurations. • Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities. • Conduct regular security audits and participate in security incident response activities.

🎯 Requirements

• Excellent English Communication skills (Written and verbal). • Extensive experience with SD-WAN technologies and solutions. • Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs. • Ability to work on rotating shifts and on-call rotations. • Minimum of 5 years of experience in a network operations center or similar environment. • Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec. • Experience of shift work. • Ability to work independently and as part of a team. • Strong communication and interpersonal skills. • Experience with cloud services (AWS, Azure, GCP) and networking capabilities. • CCNP certification or equivalent level of knowledge and experience. • Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable. • Bachelor’s degree in computer science, Information Technology, or a related field or experience. • Experience supporting carrier-level data services such as fiber optic and electrical circuits. • Experience supporting carrier-level voice service such as trunking and hosted phone services. • Experience supporting routers, switches, and phone platforms. • Experience supporting Sonus Session Border Controller. • Experience supporting Netsapiens Hosted Platform or similar platforms. • Experience with call routing. • Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark. • Ability to effectively prioritize workload. • Resourceful, innovative, and creative. • Ability to work extra hours as needed. • Work in a fast-paced and ever-changing environment.

🏖️ Benefits

• Fully remote position. • Quarterly bonus. • Paid vacations. • Medical insurance. • Wide range of Hardware Options. • Collaborative and Dynamic Team.