RocketPeople
Recruitment • Enterprise • HR Tech
RocketPeople is a dynamic recruitment agency that specializes in providing talent solutions to technology companies across Europe. Positioned as an in-house recruitment partner, RocketPeople accelerates the hiring process, optimizing every search for long-term compatibility by leveraging their extensive network to connect businesses with high-quality candidates quickly. Whether it's filling urgent tech roles or sourcing leadership positions, RocketPeople is dedicated to enhancing the hiring experience, ensuring companies find the right fit efficiently and effectively.
51 - 200 employees
Founded 2018
🎯 Recruiter
🏢 Enterprise
👥 HR Tech
Customer Success
Job not on LinkedIn
August 8
RocketPeople
Recruitment • Enterprise • HR Tech
RocketPeople is a dynamic recruitment agency that specializes in providing talent solutions to technology companies across Europe. Positioned as an in-house recruitment partner, RocketPeople accelerates the hiring process, optimizing every search for long-term compatibility by leveraging their extensive network to connect businesses with high-quality candidates quickly. Whether it's filling urgent tech roles or sourcing leadership positions, RocketPeople is dedicated to enhancing the hiring experience, ensuring companies find the right fit efficiently and effectively.
51 - 200 employees
Founded 2018
🎯 Recruiter
🏢 Enterprise
👥 HR Tech
📋 Description
• Find the customer success job of your dreams. • More and more scaleups are seeing the importance of customer success, as it’s becoming a key practice within tech-driven organizations, especially in SaaS business models. • As part of the customer success department, you ensure that customers achieve success by using the product or service. • All with the goal to increase retention and identify up and cross-sell opportunities. • Something every scaleup is interested in, which explains the many job openings. • Finding the right job for you is what matters to us. • That's why we ask you to create a profile in our ecosystem, so you can stay up-to-date, and we can connect you to your perfect job before it goes to market. • When we lay hands on a job that fits your profile, we'll immediately contact you. • If you're interested, we'll set up a meeting with the decision maker, and provide them with our personal recommendation. • With our introduction, you will get a seat at the table.
🎯 Requirements
• Customer Success Manager (CSM) : Focuses on building strong relationships with clients, ensuring their needs are met and they derive maximum value from the product or service. • Customer Success Specialist : Provides specialized support and guidance to clients, often focusing on specific features or aspects of the product. • Technical Account Manager (TAM) : Offers technical expertise and support, assisting clients with product implementation, troubleshooting, and optimization. • Onboarding Specialist : Guides new clients through the initial setup and implementation process, ensuring a smooth transition to the product. • Customer Support Manager : Manages a team of support agents, ensuring timely and effective resolution of customer issues. • Renewals Manager : Focuses on retaining existing customers by managing contract renewals and addressing any concerns or issues that might affect renewal decisions. • Adoption and Engagement Manager : Works to increase product adoption and usage among customers, identifying opportunities for increased engagement. • Customer Success Operations Manager : Manages the operational aspects of the customer success team, including data analysis, metrics tracking, and process optimization. • Customer Advocacy Manager : Develops and maintains advocacy programs to encourage satisfied customers to become advocates for the product or service. • Customer Experience (CX) Strategist : Designs and implements strategies to enhance the overall customer experience, aiming to improve satisfaction and loyalty.
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