Senior Voice Routing Specialist

🕒 October 19

🇳🇱 Netherlands – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

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• Open for 24 days.
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Talk360

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $3M Seed Round on 2022-10

Consulting • Logistics • Telecommunications

Talk360 is a purpose-driven scaleup that connects lives by providing affordable and reliable international voice calling services, particularly to underserviced communities that lack reliable internet access. Founded in 2016, the company has developed a localized, easy-to-use app that allows users to make calls to any offline landline or mobile phone worldwide without requiring the internet. It supports over 60 payment systems and aims to create a single payment platform for African currencies and methods to enhance connectivity and access to international services. Talk360 operates in The Netherlands, South Africa, and India, advocating for ease of use and accessibility in communication.

📋 Description

• Own call quality holistically from end to end • Balance daily call-quality operations with long-term analysis and structured experiments • Manage and continuously refine zones, dialing codes, and call origins across 900 zones • Update routing several times a day, including immediate fixes and longer-running supplier tests • Partner with supplier account management on supplier accounts and deal creation • Collaborate with hourly monitoring and support escalation functions • Work on automating routing processes • Partner with Product and CRM to improve the end-user experience • Move routing and pricing toward semi-automated processes • Build audit trails and maintain clean, repeatable routing processes

🎯 Requirements

• Hands-on experience with international A-Z calling and telco routing, including zones, codes, LCR, and SIP response codes • Experience at a telco, carrier, or communications platform with real cross-border calling experience • NOC or technical support background • Comfortable troubleshooting live voice traffic • Ability to read call detail records and quality metrics such as ASR and ACD • Exposure to a routing/testing platform such as iTest or an equivalent tool • Familiarity with Digitalk Cloud Carrier (DCC) is a plus • Technical literacy in SIP signalling and SBC concepts is nice to have • Process-driven, meticulous, methodical, and analytical approach • Hands-on ability to perform routing work day to day • Strong communication skills with Product, Marketing, and supplier NOC teams • Ability to take ownership and resolve bottlenecks independently • Commercial understanding of the financial and user-trust impact of dropped calls and poor routing

🏖️ Benefits

• €1,500 annual personal development budget • Access to company-wide training sessions • 25 vacation days • Option to swap two public holidays per year for days that better reflect your culture or beliefs • Recharge Fridays when team targets are met • Work from another city or country for up to 2 weeks per year • Weekly team lunch every Thursday • Regular team moments and outings • Company laptop and all the tools needed to do the work • Monthly phone allowance • Commuting allowance • Collaborative environment with opportunities to learn, take ownership, and contribute to a meaningful mission

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