Solutions Engineer – Enterprise, Mixed Industries

Job not on LinkedIn

🕒 April 30

🇺🇸 United States – Remote

💵 $135k - $205k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. • Assists with marketing and demand generation events as necessary.

🎯 Requirements

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. • Bilingual in French • Ability to command the attention in a room by delivering compelling presentations and demonstrations. • Good problem solving skills, including the ability to meet a business requirement with a technical solution. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. • Knowledge of UCaaS, CCaaS software is a plus. • Knowledge in web / scripting technologies is a plus

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • uncapped paid time off program for exempt employees • accrual-based paid time off program for non-exempt employees • 14 paid holidays each year. • uncapped paid sick leave for exempt employees and accrual standards for non-exempt sick leave.