Clinical Product Trainer – Coordinator

🔥 19 minutes ago

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Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

Healthcare • Manufacturing • Hardware

Tandem Diabetes Care is a medical device company that designs and manufactures insulin pumps and automated insulin delivery systems powered by its Control-IQ+ predictive algorithm. Its products, including the t:slim X2 and Tandem Mobi, integrate with continuous glucose monitors and compatible smartphones, support remote software updates, and are accompanied by mobile and cloud-based applications, training, and 24/7 support to help people manage insulin therapy.

📋 Description

• Delivering virtual product training sessions for patients, healthcare professionals, and customers. • Providing education on Tandem insulin pump technology and related diabetes management solutions. • Conducting educational sessions that support safe and effective product use. • Acting as a clinical resource for patients and healthcare professionals throughout their training journey. • Supporting ongoing patient education and skills development. • Managing the coordination and logistics of Tandem's national remote training programme. • Scheduling and organising virtual training sessions efficiently and professionally. • Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform. • Ensuring all training activities are completed and documented accurately and compliantly. • Building and maintaining strong professional relationships with healthcare professionals. • Supporting healthcare providers with education on Tandem products and services. • Collaborating with healthcare professionals to ensure patients receive a seamless training experience. • Providing timely and professional responses to clinical training enquiries. • Handling clinical escalation calls and supporting the resolution of customer and patient issues. • Working closely with the Clinical Education Manager for advice on technical and clinical matters. • Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders. • Supporting continuous improvement of clinical education programmes and patient services. • Maintaining accurate training records and customer interactions within CRM systems. • Preparing clinical reports and documentation as required. • Managing assigned company equipment and materials responsibly. • Ensuring all activities are conducted in accordance with company policies, regulatory requirements, and quality standards. • Managing expenses in line with corporate guidelines.

🎯 Requirements

• Clinical background preferred, including Registered Nurse (RN), Registered Dietitian (RD), or equivalent healthcare qualification. • Minimum of 2 years' clinical diabetes experience. • Experience coordinating and delivering diabetes education programmes for patients and healthcare professionals. • Experience providing virtual or remote education and support is highly desirable. • Experience working with diabetes technologies is preferred. • Ability to build strong relationships with patients, healthcare professionals, and referral sources. • Strong communication and presentation skills. • Ability to explain clinical and technical information clearly and confidently to different audiences. • Customer-focused approach with strong problem-solving skills. • Ability to remain calm, professional, and adaptable in a changing environment. • Strong organisational and administrative skills. • Proficiency with Microsoft Office applications and experience using CRM systems. • Ability to work independently and effectively from a remote home office environment. • High levels of self-motivation, accountability, and professionalism. • Ability to maintain a secure and professional home-working environment. • Reliable internet connectivity and technical capability to deliver virtual training. • Fluent spoken and written English.

🏖️ Benefits

• 10% bonus • pension • private health care