Operations Coordinator

🕒 May 22

🏄 California – Remote

🏄 California – Remote

💵 $28 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Healthcare

Tandem Diabetes Care is a company dedicated to improving the lives of individuals living with diabetes by creating innovative insulin delivery systems. Their flagship products include the t:slim X2 insulin pump and the Tandem Mobi System, both designed to seamlessly integrate with mobile technology for enhanced user experience. With features like automated insulin delivery and extensive support and education resources, Tandem Diabetes Care aims to empower users in managing their diabetes effectively and comfortably.

📋 Description

• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines • Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member • Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments • Process schedule requests for families who need to add, move, or adjust care visits • Support the scheduling team with schedule mechanics when needed • Return and resolve voicemails received during your shift • Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns • Escalate urgent client or caregiver issues to the appropriate manager • Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness • Help identify patterns that may indicate caregiver reliability or retention concerns • Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support • Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins • Maintain accurate documentation of all client and caregiver interactions • Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day • Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery

🎯 Requirements

• 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency • Direct experience communicating with caregivers and clients in a fast-paced care environment • Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred • Comfortable working remotely while staying highly responsive and organized • Strong written and verbal communication skills • Strong documentation habits and attention to detail • Ability to manage competing priorities and frequent context switching • Bachelor’s degree preferred, but not required

🏖️ Benefits

• Comprehensive benefits, including medical, dental, and vision • 401(k) with company match • Paid time off • Fully remote role with a highly collaborative team