Deployment Specialist, Propagation Modeling

🕒 August 5

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Tantalus Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

Energy • Artificial Intelligence • SaaS

Tantalus Systems is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. They offer smart grid solutions that include intelligent connected devices, communications networks, data management, enterprise applications, and analytics, providing a secure and flexible platform for grid modernization.

📋 Description

• Troubleshoot and solve problems across the TRUConnect technology set, including embedded hardware and software, RF and IP communications networks, databases, Linux back-end, web front-end, and service interfaces • Upgrade and patch TRUConnect software on customer systems • Configure and maintain billing exports • Use RF propagation software to generate RF Network designs • Use GIS software to produce maps and other collateral • Support the pre-sales team with RFPs using generated network designs and maps • Provide periodic support to supervise or monitor the introduction of new products in the field • Review and prioritize open cases, escalating as required • Collaborate to develop, establish, and improve processes and procedures related to the technical knowledge base, online community, and other documentation • Perform miscellaneous scripting tasks periodically • Travel to customer sites as required for support work and/or personal training • Participate in an after-hours support call program approximately 2 weeks per quarter • Perform other duties as assigned

🎯 Requirements

• Diploma in information technology or higher • 4+ years of experience in a customer service or technical support role • Experience with Unix/Linux command line and Bash shell scripting • Experience with GIS mapping software • Experience with EDX Signal Pro or other RF propagation software • Working knowledge of IP networking, including TCP/IP, FTP, SSH, and firewalls • Virtual machine/environment experience, including VMWare ESXi or HyperV • Cloud hosting experience, including Oracle Cloud Infrastructure, AWS, or similar • Experience developing, maintaining, and updating in-house automation tooling is an asset • Knowledge and previous experience with a support ticket/issue reporting system is an asset • Knowledge and experience with Salesforce.com is an asset • Experience analyzing, troubleshooting, debugging, investigating, and presenting results • Attention to detail and strong problem-solving skills • Self-motivated and able to work independently while exercising initiative, flexibility, and good judgment • Strong organizational and planning skills • Ability to prioritize and multitask in a fast-paced, high-volume work environment • Excellent collaborative and interpersonal skills • Desire to learn new skills in a dynamic and demanding environment • Excellent written and oral communication skills • Must be based in the United States; preference for Eastern or Central time zones • Ability to travel to customer sites as required • Ability to participate in an after-hours support call program approximately 2 weeks per quarter

🏖️ Benefits

• Competitive salary plus variable compensation based on performance targets and business objectives • Medical, dental and vision plans • Healthcare and dependent care flexible spending accounts • Paid time off