Senior Specialist, Financial Products

🕒 July 20

🌵 Arizona, Minnesota, +3 more states – Remote

🌵 Arizona – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

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Target

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🛒 Retail

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2007-12

Retail • B2C • eCommerce

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation, and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship, and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.

📋 Description

• Provide a Target-branded experience with every guest interaction • Listen, use critical thinking, and advocate for the guest in order to deepen the relationship • Confidently support guests across multiple communication channels—including phone, email, social media, and chat • Deliver exceptional service through every interaction • Resolve guest issues in a timely manner and contribute valuable business intelligence through accurate documentation and coding • Interact with teams across Target to effectively resolve guest issues • Identify, evaluate and communicate guest trends to leadership promptly • Handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders • Respond to a variety of written correspondence and ensure professionalism in all contacts • Maintain department performance standards and goals related to performance and quality service

🎯 Requirements

• Reside within the states of: Arizona, Minnesota, South Dakota, Texas, Wisconsin • High School Diploma or GED • Ability to work a flexible schedule including nights, weekends and holidays • 1-2 years of previous guest experience or customer service experience • Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style • Excellent verbal and written communication skills, including listening, negotiating and decision making skills • Experience dealing with escalated guest complaints • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues • Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications • Access to a Home work space that is clear of noise distractions to perform the role • Hardwired internet in your home location (minimum bandwidth requirement of 40mbps download/5mbps upload)

🏖️ Benefits

• Health insurance • 401(k) plans • Paid sick leave • Paid national holidays • Paid vacation • Employee discount