Arrears Executive

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

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Target Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Target Group is a leading provider of business process outsourcing and digital transformation services, specializing in the financial services sector. They offer FCA-regulated solutions that improve customer experiences through comprehensive IT and software solutions, loan and mortgage servicing, digital transformation, and risk and compliance management. With a strong focus on adapting quickly to industry changes, Target Group collaborates with clients, leveraging their partnership with Tech Mahindra, to deliver innovative, customer-centric services in financial services and beyond.

📋 Description

• Speaking with customers by phone and email (inbound & outbound) to really understand their situation • Having honest, supportive conversations about finances — including income & expenditure reviews • Agreeing realistic, sustainable payment plans that help customers get back on track • Reducing worry and building trust through calm, clear communication • Identifying vulnerability, signposting to advice services, and ensuring fair outcomes • Getting it right first time by working compliantly and delivering great customer experiences

🎯 Requirements

• A people person who is friendly, approachable, and committed to delivering outstanding customer service • Someone who genuinely cares about helping customers and making a positive difference • A team player who thrives in a supportive, collaborative environment • Naturally proactive, curious, and solution-focused • Experience in an Arrears or Collections role • Previous experience supporting vulnerable customers in a regulated environment

🏖️ Benefits

• 30 days holiday entitlement plus bank holidays (From Day 1) • Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice) • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases • Company Paid Private Medical Insurance (benefit in kind) • Group Life Assurance • Group Income Protection • Discretionary Annual Pay Review • Discretionary Annual Bonus Scheme • Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones. • Free Flu Vaccinations, Eye Tests and employer contribution towards glasses • Recognition Scheme • Free Mortgage Advice and Support • Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program • Everest Funeral Concierge • Free Bereavement and Probate Advice and Support • Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 • Paid eye tests and employer contribution towards spectacles specifically for VDU use. • Enhanced parental leave • Technology Buying Scheme • Discounted Gym Memberships • Taste Card / Coffee Club Membership • Charitable Payroll Giving • Cycle to work Scheme (Salary Sacrifice)