Collections Executive

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Target Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

💸 Finance

Consulting • Logistics • Finance

Target Group is a leading provider of business process outsourcing and digital transformation services, specializing in the financial services sector. They offer FCA-regulated solutions that improve customer experiences through comprehensive IT and software solutions, loan and mortgage servicing, digital transformation, and risk and compliance management. With a strong focus on adapting quickly to industry changes, Target Group collaborates with clients, leveraging their partnership with Tech Mahindra, to deliver innovative, customer-centric services in financial services and beyond.

📋 Description

• Speak with customers who have fallen into financial hardship against secured products such as mortgages • Understand each customer's individual circumstances • Conduct income and expenditure reviews to assess affordability • Agree realistic and sustainable repayment arrangements tailored to customer needs • Provide reassurance and support through clear, professional communication • Identify vulnerable customers and signpost them to appropriate support services • Deliver fair customer outcomes while ensuring compliance with regulatory requirements • Create positive customer experiences by getting things right first time

🎯 Requirements

• Communicates with confidence, empathy and professionalism • Remains calm and resilient when dealing with challenging situations • Passionate about helping customers achieve positive outcomes • Proactive and solutions-focused approach • Enjoys negotiating and resolving issues • Thrives in a fast-paced, customer-focused environment • Previous collections, recoveries, arrears or debt management experience would be beneficial • Experience working within Financial Services would be beneficial

🏖️ Benefits

• 30 days holiday entitlement plus bank holidays (From Day 1) • Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice) • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases • Company Paid Private Medical Insurance (benefit in kind) • Group Life Assurance • Group Income Protection • Discretionary Annual Pay Review • Discretionary Annual Bonus Scheme • Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones. • Free Flu Vaccinations, Eye Tests and employer contribution towards glasses • Recognition Scheme • Free Mortgage Advice and Support • Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program • Everest Funeral Concierge • Free Bereavement and Probate Advice and Support • Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 • Paid eye tests and employer contribution towards spectacles specifically for VDU use. • Enhanced parental leave • Technology Buying Scheme • Discounted Gym Memberships • Taste Card / Coffee Club Membership • Charitable Payroll Giving • Cycle to work Scheme (Salary Sacrifice) • Ongoing support from experienced Customer Managers and Subject Matter Experts • Regular one-to-one meetings, team huddles and coaching sessions • Continuous feedback and development opportunities • Collaborative team environment • My Recognition programme • Career development and growth opportunities