Technical Account Manager - Team Lead

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June 6

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TASC

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Agriculture • Energy • Social Impact

TASC is a leading global carbon project developer that provides comprehensive solutions to environmental problems. The company is involved in various projects including the distribution of household devices, issuance of carbon credits, and management of communal and private farming hectares. TASC operates in diverse regions such as Uganda, South Africa, and Zambia, focusing on initiatives like water filters and improved cookstoves. Through its carbon projects, TASC aims to deliver impactful environmental changes at a local level.

11 - 50 employees

🌾 Agriculture

⚡ Energy

🌍 Social Impact

📋 Description

• Become a go-to expert on Dynamic Yield’s technical capabilities. • Guide clients through implementation, onboarding, and optimization. • Troubleshoot issues, provide strategic consultation, and ensure value delivery. • Collaborate with Engineering and Product teams to enhance customer outcomes. • Create documentation and tutorials to support client education. • Hire, onboard, and mentor a diverse team of TAMs. • Set goals, conduct performance reviews, and foster career growth. • Champion customer success metrics like renewals and upsells. • Drive process improvements and cross-functional collaboration.

🎯 Requirements

• Proven experience in technical client-facing roles within SaaS or digital marketing. • Strong grasp of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android). • Demonstrated success in building and leading high-performing teams. • Excellent communication skills across technical and non-technical audiences. • A customer-first mindset with a knack for solving complex problems. • Fluency in English and the ability to thrive in fast-paced, global environments.