Operational Excellence Leader

🕒 March 9

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Taylor Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.

📋 Description

• Own end-to-end production support for Oracle Fusion Applications • Lead incident, problem, and change management processes • Establish and monitor SLAs, KPIs, and operational scorecards • Oversee ticket backlog management and prioritization • Ensure system stability during quarterly Oracle updates • Lead and develop onshore and offshore functional analysts • Drive performance management, knowledge growth, and cross-training • Manage third-party partners and Oracle Support relationships • Conduct independence and capability assessments across team members • Promote automation and continuous improvement within support operations • Identify and prioritize enhancement opportunities aligned to business strategy • Drive automation of manual processes and reporting where feasible • Facilitate root cause analysis to reduce recurring incidents • Develop executive-level dashboards tracking incident trends, ticket volumes, SLA adherence, automation progress, enhancement pipeline

🎯 Requirements

• 7+ years of ERP experience with at least 3–5 years in leadership • Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred) • Experience managing production support in a complex enterprise environment • Strong vendor and offshore team management experience • Demonstrated experience establishing operational KPIs and governance frameworks • Excellent executive communication skills

🏖️ Benefits

• Comprehensive benefit package including a choice of several health plans • Dental and vision • Wellness programs • Life and disability coverage • Flexible spending accounts • Health savings accounts • 401(k) plan with company match • Paid time off (PTO) • 64 hours of annual holiday pay