Business Sales Call Center Representative

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November 26

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TDS Telecommunications LLC

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Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

📋 Description

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls. • Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn. • Grow existing account base through inbound/outbound calls and emails. • Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. • Serve as the resource for sales negotiation with existing small business accounts. • Create proposals, write, and submit accurate and timely new orders following the established sales process. • Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed. • Work within a team to handle projects that improves customer’s services. • Provide referrals to the outside and account management teams for our MIP suite of products. • Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

🎯 Requirements

• 1+ years sales experience with individual monthly quotas. • 1+ years customer service. • Experience working with executives, business owners and decision makers via the telephone and e-mail. • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs. • Self-motivated and comfortable accepting responsibility for achieving defined sales targets. • Strong communication and interpersonal skills, oral and written. • Ability to establish and maintain excellent working relationships. • Advanced sales and/or customer service skills a plus. • Ability to adapt to rapid change and fast-paced environment while incorporating time management skills. • Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems.

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs • Short-Term & Long-Term Disability • TDS Service Discounts • Education Assistance • Paid Volunteer Time