Senior Manager, Customer Programs

September 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $161.4k - $242.2k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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TE Connectivity

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Aerospace • Energy • Automotive

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.

10,000+ employees

🚀 Aerospace

⚡ Energy

💰 Post-IPO Debt on 2023-01

📋 Description

• Frequent engagement with assigned customer(s) and translate their voice into the organization • Liaison between customer and internal functions (engineering, product management, operations, etc.) • High-level strategy collaboration with the customer • Track customer schedules, TE schedules, roadmaps, and critical deliverables • Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps) • Monitor customer pulse and prioritize must-haves to win customer design-ins • Monitor commercial impact of TE decisions and/or customer pivots • Build relationships with key contacts within the customer’s organization • Drive regular program updates and actionable outcomes with the senior executive team • Align multiple internal teams towards customer strategy and direction changes • Manage and monitor escalations from customers and drive communications internally and externally • Tackle gaps and roadblocks across the organization as needed • Drive the pace and sense of urgency within the organization to ensure customer expectations are met • Bridge customer requests with internal functions for speedy resolution • Pull in the right people at the right time

🎯 Requirements

• Bachelor’s degree required • MBA preferred • 15-20+ years of experience that covers elevated customer-facing roles, driving complex large-scale technical programs, manufacturing knowledge, senior leadership communication and presentation skills • Background includes experience in Product Management, Technical Program Management, Engineering or equivalent technical role, Sales or customer facing role • Big Plus: Connector, Cable or adjacent industry experience • Big Plus: Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications

🏖️ Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.