Senior Customer Success Manager

October 15

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Tealium

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SaaS • Data Management • Enterprise

Tealium is a company that specializes in providing real-time customer data solutions and customer data platforms (CDPs). It offers a variety of products and services including real-time data collection, data management and storage, and predictive insights to enhance customer experiences and drive business outcomes. Tealium integrates seamlessly with existing marketing technology stacks through over 1,300 integrations. The company focuses on enabling businesses to deliver personalized, privacy-conscious customer experiences by utilizing high-quality, unified customer data. Tealium also emphasizes data security, compliance, and rapid deployment, providing tools for marketing, IT, and data analytics teams to harness the power of data for growth and loyalty, customer experience personalization, and more. With a presence in industries like healthcare, financial services, and retail, Tealium supports enterprises in leveraging data for competitive advantage.

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

💰 $96M Series G on 2021-02

📋 Description

• Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts. • Gain an understanding of customers’ desired business outcomes and mutually plan to realize more value through improvements in implementation and adoption of new use cases. • Partner with Tealium’s implementation team to ensure successful deployment and engagement. • Serve as the primary point of contact for managing and coordinating internal renewal strategies. • Implement customer engagement strategies, including Executive Business Reviews and Quarterly Business Review. • Leverage your relationships and customer health analytics to identify customer expansion opportunities & churn risk. • Collaborate with Tealium’s Sales team to expand customer relationships & ensure renewal. • Monitor and report on customer health, plan and coordinate the recovery for churn risk scenario. • Effectively solve ad-hoc customer issues as needed, interacting with Customer Support. • Collaborate with Marketing to grow the library of customer testimonials.

🎯 Requirements

• 5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management within a Marketing Technology SaaS provider, digital marketing agency, or marketing operations team. • Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred. • Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs. • Proven ability to build trust and credibility with senior customer decision-makers and key influencers. • Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes. • Skilled at leading technical conversations and influencing stakeholders by aligning solutions to strategic business needs and value. • Quick learner, capable of mastering complex technical concepts and effectively translating them into clear, actionable insights for customers. • Collaborative team player with a track record of successfully partnering across Sales, Operations, Legal, Finance, and other functions to influence decisions and drive results.

🏖️ Benefits

• Tealium WOWs (Ways of Work) • Tealium Mosaic (diversity, equity and inclusion) • Tealium Cares (15 hours paid volunteer time) • Tealium Connects (remote-first working) • Tealium Ownership (equity grants) • Tealium Time (paid time-off policy) • Healium (health and wellness programs) • Tealium LIFT (professional development opportunities) • Health and Related Benefits Programs