Team Cymru
51 - 200 employees
Founded 1998
đź’Ľ Consulting
🏥 Healthcare
đź”’ Cybersecurity
đź’° Private equity on 2021-09
Consulting • Healthcare • Cybersecurity
Team Cymru is a cybersecurity company that delivers real-time, internet-scale threat intelligence and network visibility to defenders of critical infrastructure. They analyze raw NetFlow and global internet activity to provide passive asset discovery, actionable threat feeds, botnet and malware analysis, DDoS mitigation, and incident-response support (CSIRT). Their products integrate with SIEM, SOAR, and TIP platforms and are offered as feeds, APIs, and managed services to enterprise and security operations teams.
Customer Success Engineer
Job not on LinkedIn
🔥 9 minutes ago
🇪🇺 Europe – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🧑‍🔧 Technical Customer Success Manager
đź‘» Ghost score 12%
Where this job comes from
Posted on Team Cymru's careers page, not through a job board
First seen by Remote Rocketship 9 minutes ago
Team Cymru
51 - 200 employees
Founded 1998
đź’Ľ Consulting
🏥 Healthcare
đź”’ Cybersecurity
đź’° Private equity on 2021-09
Consulting • Healthcare • Cybersecurity
Team Cymru is a cybersecurity company that delivers real-time, internet-scale threat intelligence and network visibility to defenders of critical infrastructure. They analyze raw NetFlow and global internet activity to provide passive asset discovery, actionable threat feeds, botnet and malware analysis, DDoS mitigation, and incident-response support (CSIRT). Their products integrate with SIEM, SOAR, and TIP platforms and are offered as feeds, APIs, and managed services to enterprise and security operations teams.
đź“‹ Description
• Own the technical post-sales customer journey for an EMEA portfolio from sales handoff through onboarding, adoption, and renewal • Manage post-sales handoffs with account executives • Build and maintain success plans mapping intelligence requirements to measurable ROI and business impact • Facilitate outcome-driven meetings to accelerate time-to-initial-value • Identify and resolve adoption gaps, technical blockers, and stakeholder misalignment • Translate customer priorities into CTI use cases, workflows, playbooks, and adoption strategies • Guide customers in operationalizing intelligence across people, process, and technology • Deliver workshops, enablement sessions, solution demos, and workflow design remotely and on-site • Support CTI playbooks aligned with operational decisions and regulatory obligations such as NIS2 and DORA • Advise customers on integrating Team Cymru intelligence with security tooling • Troubleshoot APIs, data flows, integrations, and operational workflows • Monitor product usage, adoption, integration health, and stakeholder engagement • Recommend improvements to increase intelligence consumption, efficiency, and customer value • Create scalable technical enablement assets, adoption playbooks, and workflow templates • Work closely with the EMEA sales team, Customer Success Managers, CTI Advisors, Product, and Engineering teams • Act as the regional voice of the customer
🎯 Requirements
• 4+ years of experience in cybersecurity, including at least 2 years in CTI-adjacent or security operations roles • 3+ years in customer-facing technical roles • Experience supporting customers across multiple EMEA countries and engaging technical and business stakeholders • Hands-on experience helping customers adopt, integrate, or operationalize threat intelligence • Strong understanding of CTI concepts, including the intelligence lifecycle, priority intelligence requirements, threat actor infrastructure, indicators, enrichment, confidence, relevance, and operationalization • Ability to map customer outcomes to practical CTI workflows, playbooks, and measurable success plans • Familiarity with MITRE ATT&CK, threat hunting, detection engineering, and security operations • Experience integrating or consuming intelligence via SIEM, SOAR, TIP, EDR, APIs, or detection pipelines • Knowledge of TCP/IP, DNS, HTTP, TLS, ports, and internet infrastructure concepts • Familiarity with Salesforce, Gainsight, or similar customer success platforms and CRM tools • Fluent English required • Customer-first mindset, strong ownership, bias for action, and practical problem-solving • Ability to translate complex technical concepts into clear business value • Skilled at leading discovery to uncover pain points, maturity gaps, and desired outcomes • Experience building and executing success plans and adoption strategies • Ability to manage multiple priorities across accounts and time zones • Experience with NetFlow, sFlow, JFlow, IPFIX, detection rules, threat hunting, and infrastructure analysis preferred • Experience with international government or public sector organizations is a plus • Awareness of UK GDPR, EU GDPR, NIS2, and DORA is a plus • Basic scripting or automation experience with Python, PowerShell, or similar languages is a plus • Additional European language or Arabic is a plus • Bachelor’s degree in Computer Science, Information Security, a related field, or equivalent experience • Cybersecurity certifications such as GCTI, GCIA, CISSP, CREST, Security+, or relevant vendor certifications preferred • Customer Success, Technical Account Management, or enablement certifications are a plus • Regular travel across EMEA and occasional travel to the US required
🏖️ Benefits
• Collaborative, mission-driven culture • Remote position • Regular travel across EMEA, with occasional travel to the US • Equal opportunity employer
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