Director of Operations

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Chatterboxes Pediatric Speech-Language Pathology

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Healthcare Insurance

Chatterboxes Pediatric Speech-Language Pathology is a well-established private practice providing speech therapy services for children and families in Massachusetts, Rhode Island, and Connecticut. Founded in 2007, the practice emphasizes a modern, immersive, and convenient approach to therapy, offering flexible service options including in-home, school-based, and teletherapy services. Their neurodiversity-affirming pediatric speech-language pathologists provide individualized programs, utilizing a hybrid model blending home and teletherapy environments to enhance parental involvement and treatment effectiveness. Chatterboxes focuses on a wide range of speech and language development services, including early intervention, autism spectrum disorders, feeding services, and more, all aimed at improving communication skills and supporting families in a personalized and engaging way.

11 - 50 employees

Founded 2007

⚕️ Healthcare Insurance

📋 Description

• Serve as the CEO’s integrator. Translate vision and decisions into operating plans, accountability structures, and measurable outcomes. Roll up your sleeves and do the work alongside team members. You are a builder first and are not afraid to get your hands dirty in the work. • Elevate our existing operating cadence including our leadership meetings, dashboards, issue tracking, and cross-team communication. • Support the CEO’s growth efforts in the areas of new school partnerships in new geographies, and recruiting by ensuring operational readiness and capacity. • Lead cross-functional initiatives that improve efficiency, quality, and scalability. • Oversee all day-to-day service delivery across home visits and school-based placements. • Partner with multiple SLP Managers to ensure: • - Caseload balance and productivity • - Efficient geographic routing • - Quality and timeliness of documentation • - Smooth onboarding, supervision, and clinician support • Elevate existing workflows for Private Client Services, which includes: Intake Forms, evaluations, therapy, treatment planning, school coordination, and family communication. • Build automated systems that reduce administrative burdens and allow SLPs to focus on clinical care. • Own all HR functions directly: onboarding, compliance, performance management, and employee relations. • Coach and develop managers; create leadership capacity across the team. • Foster a cohesive and accountable culture within a meritocracy framework. • Oversee the Payroll & Invoicing Administrator to ensure accurate, timely payroll and invoicing for private-pay and school contract services. Offer solutions that scale to ensure automation as we scale. • Continuous focus on improving margin through operational efficiency, automation, smart systems, and artificial intelligence. • Be a digital native who evaluates, adopts, and optimizes new software tools across the organization. • Collaborate with our Business Intelligence contractor to convert data into insights, dashboards, and decision-making frameworks. • Ensure that the tech stack supports multi-region growth (EHR, scheduling, routing, communication tools). • Lead implementation and rollout of new systems and tools. • Oversee the Marketing Associate to ensure effective marketing to families, school partners, referral sources and prospective SLPs. • Support operational execution for new school partnerships, ensuring strong 'go-live' performance and ongoing partner satisfaction. • Maintain compliance with state licensure requirements, school partner expectations, supervision rules, and documentation standards. • Manage background checks and onboarding compliance. • Maintain and periodically update operational policies, procedures, contracts and documents with the support of an operations consultant. • Lead high-impact projects such as launching new geographies, implementing new software, or redesigning workflows. • Build repeatable playbooks for new school onboarding and clinician support structures. • Drive clear communication during organizational changes.

🎯 Requirements

• 8+ years of progressive operations leadership, ideally in healthcare, education services, therapy services, or related fields. • Experience directly managing managers and teams of 20–50+. • Strong project management skills and a track record of running complex initiatives. • High technical aptitude; comfortable implementing and optimizing software tools. AI curious. • Ability to interpret data and turn insights into action (with BI support). • Knowledge of the pediatric SLP landscape; previous experience in pediatric therapy or related services is strongly preferred. • Thrives in a high-growth, change-heavy environment.** • Preferred • Former SLP or clinical background • Experience launching or scaling businesses. • MBA, MHA, MPH, or related graduate degree. • Important Attributes • Systems thinker who brings clarity and structure. • Data-driven, operationally disciplined, and detail-oriented. • Direct, concise communicator with strong judgment. • Low ego; high accountability. • Energized by building, improving, and scaling. • An Empath with a high EQ

🏖️ Benefits

• 401(k) with 50% company match • Financial literacy resources with a dedicated advisor • Health, dental & vision insurance (BCBS HMO, with 80% of the single-plan premium covered by Chatterboxes for direct employee) • CEU or related professional development reimbursement up to $1,200/year • Full reimbursement for ASHA or related professional organization dues • PTO • Flexible paid holidays • Long-term relationship mindset. We're looking for a partner who can serve the company for many years to come. • Embrace the flexibility of remote work, allowing you to achieve a healthy work-life balance while playing a key leadership role in our team's success. • Sleep well at night and be proud of your work by being a part of a team in a mission-driven company changing the pediatric speech-language pathology industry.