Solutions Architect

🔥 14 minutes ago

🌐 United Kingdom, Ireland – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

Cloud

ITSM

Where this job comes from

Posted on TeamViewer's careers page, not through a job board

First seen by Remote Rocketship 14 minutes ago

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Logo of TeamViewer

TeamViewer

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Serve as a subject matter expert for TeamViewer’s Digital Employee Experience (DEX) portfolio and related enterprise technologies • Lead architecture discovery and workshops to understand customer environments, objectives, requirements, dependencies, and risks • Design enterprise-scale DEX architectures and integrations aligned with customers’ digital workplace and IT strategies • Provide specialist architecture guidance for complex pre-sales and post-sales engagements, including custom use cases, technical validation, migration planning, architecture reviews, and executive presentations • Partner with Solutions Engineers, Technical Account Managers, Customer Success, Professional Services, Product, and Engineering to drive successful customer outcomes • Identify technical risks and solution gaps early and provide clear, actionable recommendations • Create reusable reference architectures, solution patterns, technical blueprints, and best-practice guidance • Act as a conduit between the field and Product by consolidating customer needs, emerging use cases, solution gaps, and technical feedback to help inform product direction

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience • Experience in solution architecture, solutions engineering, technical consulting, enterprise architecture, or a comparable customer-facing technical role • Strong understanding of DEX, enterprise IT operations, endpoint management, workplace analytics, automation, and remediation • Experience working with large or complex enterprise customers and leading technical discovery, architecture workshops, or design reviews • Hands-on experience with enterprise integrations, APIs, scripting, cloud technologies, identity, security, and data flows • Experience with Microsoft endpoint and identity technologies, ITSM platforms, or adjacent digital workplace technologies • Ability to design and communicate scalable architectures and translate complex requirements and custom use cases into practical recommendations for senior technical and business stakeholders • Strong communication, presentation, facilitation, documentation, and cross-functional collaboration skills • Experience with TeamViewer DEX, Nexthink, Lakeside, or comparable DEX technologies is preferred • Willingness to travel up to 50% across the UKI region and, when required, internationally

🏖️ Benefits

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer • Public transport friendly offices • Option to lease an e-bike (Germany only) • Special terms for local gyms • Access to Corporate Benefits platform with many discounts • Regular Team events and company-wide celebrations • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches • Hybrid and Flexible work time • Work From Abroad Program allowing up to 40 days of work outside your contracting country • Onsite Onboarding in our HQ office for an optimal start

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