Associate Customer Success Manager

🕒 July 2

🇺🇸 United States – Remote

💵 $100k - $124k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teikametrics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $40M Series B on 2021-07

Consulting • Marketing • eCommerce

Teikametrics is a leading AI-driven e-commerce optimization platform that empowers businesses to enhance their marketplace strategies. Specializing in advertising optimization, inventory management, and multichannel feed optimization, Teikametrics leverages advanced artificial intelligence to provide actionable insights and automate processes across Amazon, Walmart, and other platforms. The company's solutions cater to various business models, offering self-service options and managed services to improve advertising efficiency and drive growth. With its innovative AI technology, Teikametrics helps brands capture market share, optimize inventory, and elevate their social commerce strategies. Its platform is trusted by top brands to transform their e-commerce operations and achieve unprecedented advertising performance.

📋 Description

• Support onboarding and activation of Strategic Business Segment customers by integrating Amazon and Walmart accounts • Partner with Customer Success Managers to translate customer goals into campaign strategies aligned with revenue growth, ACOS/ROAS efficiency, and market share expansion • Assist in rebuilding and optimizing campaign structures within the platform • Monitor performance, identify trends, and surface actionable insights • Deliver performance reporting and insights through dashboards and recurring business reviews • Support customer-facing conversations by reinforcing strategic recommendations, product adoption, and value realization • Collaborate with Ad Operations, Product, and Finance • Grow toward full strategic ownership of enterprise relationships within the first six months

🎯 Requirements

• 2–4 years of experience in customer success, account management, or digital advertising, ideally within eCommerce or ad tech • Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure, keyword targeting, and performance metrics • Strong analytical instincts and ability to interpret performance data into actionable recommendations • Highly organized and capable of managing multiple priorities across a customer portfolio • Clear and confident communication with internal stakeholders and customer teams • Experience in e-commerce marketplaces (Amazon/Walmart) is required • Strong understanding of digital advertising metrics (ROAS, ACOS) and campaign optimization

🏖️ Benefits

• Competitive cash (we don’t discount based on location) • Robust benefits package effective on day one • Generous stock option packages and investment opportunities • Unlimited Paid Vacation Policy • Flexible work schedule • Potential opportunities for bonus or commissions • Equity grants