Customer Results Manager

🕒 October 6

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tekmetric

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🤝 B2B

💰 Venture Round on 2022-03

Automotive • B2B

Tekmetric is a management software designed specifically for auto repair shops. It enables businesses to create customer profiles, schedule appointments, perform digital vehicle inspections, upload photos, build repair orders with labor guides, manage inventory, track parts, and monitor job workflows. The software allows shops to set custom labor rates and fees, communicate with customers via texts and emails, and measure job profitability. By leveraging data, Tekmetric helps auto repair shops of all sizes enhance their efficiency, productivity, and profitability.

📋 Description

• Become a Tekmetric Marketing Product Expert • Develop a deep understanding of the auto repair industry and marketing efforts commonly used at shops • Host group onboarding calls and ensure each customer is on track for launch • Clearly communicate account setup requirements and expectations • Educate customers on Tekmetric Marketing capabilities and best practices • Provide superior service throughout the onboarding experience in a fast-paced environment • Collaborate with sales, customer success, operations, support, and engineering teams • Leverage feedback to continuously improve the onboarding process

🎯 Requirements

• 1-2 years’ experience in Customer Onboarding or a customer-facing function • Project Management Skills • Track record of proactively resolving escalated client service issues while sharing insights with the organization • Ability to work closely with the Customer Success team to solve problems collaboratively • Bachelor’s degree preferred

🏖️ Benefits

• Flexible remote work • Competitive base salaries • Flexible PTO with no set number of days • Paid maternity, parental bonding, and medical leave • Comprehensive Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage costs are covered at 50% • Free confidential counseling through BetterHelp • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Life and Accidental Death & Dismemberment (AD&D) Insurance • Up to $60/month toward fitness, mental health, or wellness expenses • $300 home office setup bonus after one year of employment • Support for continuing education • Team and company-wide offsites several times a year, with attendance expected and fully supported