Release & Change Engineering Manager

🕒 Yesterday

🇺🇸 United States – Remote

💵 $131k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Own the end-to-end software release process, including deployment sequencing and release-day decision authority • Serve as Release Manager for complex and high-risk releases, making go/no-go decisions • Lead production readiness reviews and validate deployment plans, rollback procedures, and environment gating • Run post-release retrospectives and convert findings into pipeline or process controls • Lead enterprise change management processes and governance activities • Chair the Change Advisory Board (CAB) and manage standard, emergency, expedited, and planned changes • Enforce separation of duties, rollback readiness, change-to-incident attribution, change freezes, communications, and compliance • Assess deployment and change-related risks, analyze failed changes, and drive corrective actions • Partner with Incident Management on root-cause analyses and change-related incident impact • Own continuous improvement for change and release engineering using change-failure data • Lead a multi-year roadmap for risk-based, automated change controls • Build pipeline-generated change records, automated risk scoring, evidence-based approvals, and deployment gates into CI/CD • Partner with DevOps and other engineering teams to strengthen deployment pipelines, test gating, and safer deployment patterns • Expand Standard Change and tiered pre-approval coverage • Own release and change KPIs, dashboards, and reporting, including DORA-aligned metrics • Present operational health to engineering and SMO leadership • Provide technical leadership across DevOps, SRE, Platform Engineering, and development teams • Hold change authority during emergency changes, high-risk releases, and major incidents, including on-call and after-hours coverage • Collaborate with NOC and Incident Management leaders on cross-training, coverage, and change-incident alignment • Lead, coach, and develop a team while managing priorities, automation capability, and performance

🎯 Requirements

• 5+ years of experience in Release Engineering, DevOps, Platform Engineering, Site Reliability Engineering (SRE), or a related software delivery function • Direct responsibility for production deployments in complex, multi-team environments • Strong hands-on experience with CI/CD pipelines, deployment tooling such as Jenkins, GitHub Actions, GitLab, Azure DevOps, or similar, and release orchestration • Experience leading Change Advisory Board (CAB) meetings, release governance forums, or similar technical risk-management processes involving production changes • Strong understanding of ITSM/ITIL change management principles, change types, risk classification, and operational controls • Ability to assess deployment plans, rollback procedures, technical dependencies, and change risk • Working proficiency with Python, Bash, PowerShell, or pipeline-as-code frameworks • Strong written and verbal communication skills • Self-directed problem-solving and data-driven process improvement • Experience automating change and release workflows using Jira, Confluence, ServiceNow, Azure DevOps, or similar platforms, including APIs and CI/CD integrations • Experience supporting releases in AWS, Azure, GCP, or hybrid infrastructure • Must be currently authorized to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Performance bonus • RSUs • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program for employees and families • Career growth opportunities • Employee community and innovative workplace culture