Client Account Manager

🕒 August 24

🌽 Illinois, Iowa, +9 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 35%

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• Open for 83 days.
• No salary listed.

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TeleSpecialists

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

🤝 B2B

Healthcare • B2B

TeleSpecialists is a physician-founded, physician-owned digital healthcare company (founded 2014) that provides telemedicine specialty services—primarily neurology and psychiatry—to hospitals and health systems. Its offerings include TeleStroke (telestroke) with rapid board-certified stroke specialist response, TeleNeuroHospitalist rounding, TeleEEG interpretation, TelePsychiatry, outpatient follow-up, and related operational and integration services (EMR integration, delegated credentialing, SOC 2 and HITRUST compliance). TeleSpecialists partners with more than 400 hospitals across 32 states, has supported over 1. 5 million patients, and emphasizes measurable outcomes such as reduced transfers, faster door-to-needle times, decreased ED boarding, and retention of revenue within partner systems.

📋 Description

• Manage a portfolio of client accounts and strengthen long-term client partnerships • Identify opportunities to grow revenue through strategic sales and cross-selling • Proactively engage client decision-makers to achieve individual and team revenue goals • Meet or exceed annual cross-sales targets using a consultative sales approach • Develop and execute account growth strategies using industry knowledge and client insights • Build relationships with key stakeholders to drive account expansion • Develop client advocates and referenceable accounts • Lead proactive renewal discussions and implement retention strategies to minimize churn • Collaborate with Sales, Finance, Quality, Medical Staff, and PSAM teams to address challenges and ensure client satisfaction • Address and resolve client issues while serving as a client advocate • Establish and monitor KPIs for client satisfaction and loyalty • Develop account management plans, relationship maps, and account health assessments • Conduct onsite visits, virtual meetings, and executive briefings • Lead internal and external stakeholder meetings at corporate, division, and facility levels • Maintain Salesforce records of account activities and follow-up commitments • Support management of large, complex system and national accounts • Execute annual or bi-annual client surveys and analyze feedback • Implement corrective actions and support continuous improvement in service delivery • Conduct market and competitor analysis to identify growth opportunities • Develop and present data-backed recommendations to senior leadership and clients

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required • Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required • Proven success managing enterprise- and facility-level client relationships, including complex accounts • Demonstrated ability to achieve revenue targets and drive business growth • Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system • Consultative problem-solving skills with a client-first mindset and strong sales acumen • Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills • Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations • Strategic thinking focused on long-term account growth, client retention, and revenue expansion • Ability to influence decision-makers, build client advocacy, and drive organizational alignment • Ability to lead and collaborate across cross-functional teams to implement solutions and resolve client issues • Knowledge of complex healthcare environments, including hospitals and payer-provider settings • Understanding of the telehealth and healthcare technology industry • Ability to work effectively, remain resilient, and adapt in a fast-paced, results-driven environment • Travel is required for onsite client visits, meetings, executive briefings, and other account-management activities • Must be able to remain in a stationary position for prolonged periods, often up to 75% of the workday • Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms • Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds

🏖️ Benefits

• Medical, Dental and Vision benefits • 401k match • Paid Vacation • Leadership Training Classes • Mentorship Program • Tuition Reimbursement • Career advancement opportunities • Fun, diverse work environment • Team environment

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