Client Account Manager

🕒 August 24

🦌 Connecticut, Maine, +8 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 83 days.
• No salary listed.

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TeleSpecialists

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

🤝 B2B

Healthcare • B2B

TeleSpecialists is a physician-founded, physician-owned digital healthcare company (founded 2014) that provides telemedicine specialty services—primarily neurology and psychiatry—to hospitals and health systems. Its offerings include TeleStroke (telestroke) with rapid board-certified stroke specialist response, TeleNeuroHospitalist rounding, TeleEEG interpretation, TelePsychiatry, outpatient follow-up, and related operational and integration services (EMR integration, delegated credentialing, SOC 2 and HITRUST compliance). TeleSpecialists partners with more than 400 hospitals across 32 states, has supported over 1. 5 million patients, and emphasizes measurable outcomes such as reduced transfers, faster door-to-needle times, decreased ED boarding, and retention of revenue within partner systems.

📋 Description

• Manage a portfolio of client accounts and strengthen long-term client partnerships • Identify opportunities to grow revenue through strategic sales and cross-selling • Proactively engage client decision-makers to achieve individual and team revenue goals • Meet or exceed annual cross-sales targets using a consultative sales approach • Develop and execute account growth strategies using industry knowledge and client insights • Build relationships with key stakeholders to drive account expansion • Develop client advocates and referenceable accounts • Lead proactive renewal discussions and solution-based negotiations • Collaborate with Sales, Finance, Quality, Medical Staff, and PSAM teams to address challenges and support renewals • Implement retention strategies to minimize churn and maximize client lifetime value • Proactively address and resolve client issues as a client advocate • Establish and monitor KPIs tracking client satisfaction and loyalty • Communicate insights and recommend data-driven actions to improve outcomes • Develop account management plans, relationship maps, and regular account health assessments • Conduct onsite visits, virtual meetings, and executive briefings • Lead internal and external stakeholder meetings at corporate, division, and facility levels • Maintain Salesforce records of account activities and follow-up commitments • Support leadership in managing large, complex system and national accounts • Contribute to key account strategies and consistent value delivery • Lead annual or bi-annual client surveys and analyze feedback • Implement corrective actions to achieve Net Promoter Score goals • Conduct market and competitor analysis to identify growth opportunities • Develop and present data-backed recommendations to senior leadership and clients • Travel for onsite client visits, meetings, executive briefings, and account-management activities

🎯 Requirements

• Must reside in the Northeast: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Delaware, or Maryland • Must be located near a major airport • Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required • Advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred • Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required • Proven success managing enterprise- and facility-level client relationships, including complex accounts • Demonstrated ability to achieve revenue targets and drive business growth • Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system • Certified Account Manager (CAM), Project Management Professional (PMP), or equivalent certification preferred • Consultative problem-solving skills with a client-first mindset and strong sales acumen • Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills • Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations • Strategic thinking focused on long-term account growth, client retention, and revenue expansion • Ability to influence decision-makers, build client advocacy, and drive organizational alignment • Ability to lead and collaborate across cross-functional teams to implement solutions and resolve client issues • Knowledge of complex healthcare environments, including hospitals and payer-provider settings • Understanding of the telehealth and healthcare technology industry • Ability to work effectively, remain resilient, and adapt in a fast-paced, results-driven environment • Ability to travel for onsite client visits, meetings, executive briefings, and other account-management activities • Must be able to remain in a stationary position for prolonged periods, often up to 75% of the workday • Must be able to operate a computer and office productivity machinery • Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms • Occasionally move or transport office supplies, files, or equipment weighing up to 25 pounds • Requires close visual acuity for data preparation, analysis, transcription, and extended computer-monitor viewing

🏖️ Benefits

• A great culture with a team environment • A fun, diverse work environment • Career advancement opportunities • Medical, Dental and Vision benefits • 401k match • Paid Vacation • Leadership Training Classes • Mentorship Program • Tuition Reimbursement

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