Program Manager – Onsite Data Collection

🕒 October 22

🏄 California – Remote

🏄 California – Remote

💵 $172k - $195k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 2%

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• Open for 21 days.
• Jobs at this company usually fill in 30 days.

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Own end-to-end delivery and execution of onsite and in-the-wild data collection client programs • Manage overall program performance, including financial health, forecasting, P&L, invoicing, delivery success, and client satisfaction • Serve as the primary contact and escalation point for operational and client challenges • Lead client syncs and on-site or virtual business reviews • Drive weekly status updates, dashboards, and progress reviews for leadership and client stakeholders • Lead and develop project teams with direct people management responsibility • Monitor performance metrics and productivity, addressing gaps through coaching and development • Collaborate with Legal and Liability on compliance, safety, and insurance standards • Define hiring strategy and job profiles for collectors with Talent Acquisition • Guide staffing, vendor engagement, equipment, and day-to-day operational strategy • Lead Project Managers to meet timelines, budgets, and milestones across facility-based and field collection workstreams • Support facility sourcing, setup, and readiness; own logistics for in-the-wild collection sites • Oversee procurement strategy for equipment and staffing • Support new workstream launches and integrate third-party contributions • Identify and mitigate delivery risks and recommend contingency plans • Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors around a single delivery plan • Translate client requirements into staffing plans, timelines, budgets, and field execution standards • Contribute to strategic planning and scale the data collection delivery model to new accounts and programs

🎯 Requirements

• 3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain • Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education • Proven success leading cross-functional teams across Operations, Talent Acquisition, Legal, and Finance • Prior client-facing program or account management experience required • Familiarity with PRINCE2, PMI, or similar program/project management methodologies preferred • Strong financial ownership, including forecasting, P&L management, invoicing, and budget accountability • Experience managing high-risk, high-volume onsite and in-the-wild environments, including safety and compliance considerations • Ability to enable cross-functional alignment across Operations, Talent Acquisition, Legal, Finance, and Quality • Strong stakeholder management and customer-centric mindset • Structured, results-oriented approach to planning, monitoring, and control • Ability to manage escalations and execute contingency plans • Comfortable presenting performance, financials, and risk to client and internal leadership audiences

🏖️ Benefits

• Annual Performance Bonus up to 10% • Bonus eligibility

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