Operations Manager

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tem

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Energy • eCommerce • SaaS

tem is a company that empowers businesses to save on energy costs by directly purchasing from renewable energy generators. With its innovative RED™ product, tem simplifies the energy procurement process, offering transparency and a streamlined portal for managing contracts, quotes, and billing. The company aims to reduce the expense associated with traditional energy suppliers, enabling clients to cut energy costs by up to 25% while supporting the transition to renewable energy. tem's mission is to create accessible renewable energy solutions for all businesses, promoting sustainability and fair pricing within the energy market.

51 - 200 employees

Founded 2021

⚡ Energy

🛍️ eCommerce

☁️ SaaS

📋 Description

• Build and own the operational system that gives the team clarity, structure and predictable rhythm as work scales. • Define and standardise workflows, processes and decision frameworks that stabilise workload and reduce ambiguity. • Partner closely with Kerry to translate energy expertise into operational clarity, ensuring the team has what they need to operate with confidence. • Collaborate with CX, Product, Data and Sales to design processes that minimise friction across the customer lifecycle. • Create documentation, dashboards and feedback loops that make performance visible and drive continuous improvement. • Coach and develop the Ops team through clear expectations, consistent management and structured improvement. • Lead capacity planning and identify when systems need to evolve so the team does not reach overwhelm as volume grows. • Ensure operational insights feed into product and system improvements, turning signals into action.

🎯 Requirements

• Experience running operations in a high growth tech environment, ideally in industries with regulatory or operational complexity (for example, fintech). • Strong system design capability - able to build workflows, structures and mechanisms that scale. • Demonstrated success managing people through coaching, clarity and performance expectations. • Operational discipline with the ability to create predictable throughput and reduce team overwhelm. • Excellent cross functional communication and collaboration skills. • Analytical and structured, able to turn data, signals and feedback into well designed operational improvements.

🏖️ Benefits

• Salary aligned to internal benchmarks and reviewed twice a year. • Stock options so everyone has ownership in our mission. • 25 days holiday plus public holidays, with flexibility to swap the ones that matter most. • Birthday off. • Remote first working with clear core hours and no internal meetings on Friday afternoons. • Home working and wellbeing budgets: • Up to £1,200/€1,200 per year for your remote setup. • Up to £150/€150 per month for wellbeing.