CS Ops Manager, Gainsight Admin

November 22

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Tempo Software

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SaaS • Enterprise • Productivity

Tempo Software is a company that offers project and portfolio management solutions, particularly focused on integration with Jira. Their products include timesheets, capacity planners, strategic roadmaps, and custom charts, providing tools to increase productivity and enhance workflow transparency across teams and organizations. Tempo Software aims to unify teams, streamline processes, and optimize resource allocation, while offering features like real-time progress tracking and risk mitigation. Trusted by over 30,000 global companies, Tempo Software provides a flexible platform for strategic alignment and execution across enterprise-level projects.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end, workflows, systems integrations) • Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM • Develop new business processes in partnership with Customer Success leadership and cross-functional teams • Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers • Evaluate and implement new digital tools, including AI technologies and in-app customer engagement solutions. • Manage day-to-day support of Gainsight users

🎯 Requirements

• Gainsight Level 3 Admin Certification • Strong familiarity integrating Gainsight, Salesforce (SFDC), and other digital CS tools • 3+ years of experience in Customer Success Operations, RevOps, or equivalent roles at SaaS companies • Experience building digital CS programs from the ground up • Proven track record implementing AI-driven solutions and in-app engagement strategies • Hands-on experience operating and optimizing customer communities and self-service platforms • Excellent collaboration skills with the ability to drive alignment across multiple departments • Strong analytical mindset with the ability to translate data into strategic recommendations

🏖️ Benefits

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!