Private Membership Manager

🕒 May 11

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Ten Lifestyle Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🏢 Enterprise

B2B • Travel & Lifestyle Management • Enterprise

Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.

📋 Description

• Building deep, trusted relationships with high-profile members such as entrepreneurs, business leaders, and creative innovators. • Onboarding members in a way that makes them feel truly understood and valued. • Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more. • Acting as a trusted partner and ambassador of Ten’s world-class service.

🎯 Requirements

• At least 3 years of experience in luxury lifestyle management • A strong understanding of UHNW expectations and demands • Understanding of and experience using a CRM system • Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability • A deep sense of empathy and ability to connect with members quickly, building trust • Confidence in communicating with UHNW clients • A ‘can do, will do’ mindset, willing to get whatever is needed done • A high sense of ownership in everything you do, taking responsibility • Confidence in delegating efficiently, and understanding the importance of following up internally and externally • Proven track record of building trust with members • Incredible ability to drive noticeably high member satisfaction • Analytical in approach, with a commercial understanding to service delivery

🏖️ Benefits

• A competitive salary depending on experience • Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge • Hybrid/Remote working. You can combine working from home and working from the office. If you don’t live near our London office then we are open to fully remote working options too. • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. • Remote Working Holidays - possibilities to Travel and Work anywhere in the world! • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! • Be part of our global, dynamic, and inclusive Team, with diversity at its core. • Genuine career opportunities within a dynamic and international company.