Customer Engineer

🕒 January 27

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TENEX.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

TENEX. AI is a cybersecurity company that specializes in offering AI-driven Managed Detection and Response (MDR) services. They provide comprehensive solutions for threat management, security automation, and rapid incident response, ensuring organizations can detect and neutralize cybersecurity threats in real-time. TENEX leverages advanced AI technology to automate routine security tasks and enhance operational efficiency, allowing enterprises of all sizes to scale their cybersecurity measures and maintain robust protection against emerging threats.

📋 Description

• Partner with the sales team to deliver technical expertise during pre-sales. • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures. • Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas. • Collaborate with Customer Success managers to streamline onboarding of new clients. • Review client security architectures and recommend best practices for AI-driven security deployments. • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations. • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. • Provide actionable customer feedback to influence product roadmap enhancements. • Work with all TENEX teams to align on both customer and internal business needs. • Share field insights to refine GTM strategies and operational workflows. • Work closely with the marketing and technical teams to ensure cohesive messaging. • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

🎯 Requirements

• 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant) • Strong understanding of cybersecurity principles • Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA) • Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus. • Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences • Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs) • Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work with cutting-edge AI-driven cybersecurity technologies • Collaborate with a talented and innovative team focused on continuously improving security operations • A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies