EV Site Operations Specialist

🕒 May 15

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TeraWatt Infrastructure

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚡ Energy

🚗 Transport

💰 $1G Series A on 2022-09

Energy • Transport • Infrastructure

TeraWatt Infrastructure is a company dedicated to developing, owning, operating, and maintaining the backbone of commercial electric vehicle (EV) charging infrastructure in the United States. Specializing in providing reliable and convenient EV charging solutions, TeraWatt Infrastructure focuses on serving fleets with centralized technology platforms to manage charging activities, repairs, and maintenance. With multiple sites under development across the U. S. , TeraWatt aims to support the widespread adoption of EVs by offering fleet-focused services and building strategically-located charging sites. Their infrastructure projects, including an EV charging site in Los Angeles and a federally funded project in New Mexico, highlight their commitment to enabling sustainable transport solutions.

📋 Description

• Drive network reliability by leading the team with a hands-on, technically grounded approach • Deliver a consistently high standard of customer service– responsive, accountable, and solutions-oriented • Support facility maintenance in coordination with the Facilities Team, following standardized procedures and proactive issue-reporting culture • Execute and continuously improve team workflows and SOPs • Apply technical knowledge of the EVSE hardware and software landscape to act as the “subject matter expert” to diagnose and resolve escalated issues • Serve as the primary point of escalation for the 24/7 Network Ops team • Facilitate communications to EVSE and infrastructure vendors when needed • Respond quickly and effectively to issues impacting site and network performance • Track and report performance metrics for the network of deployed assets • Collaborate with Site Operations team members to satisfy SLAs and maintain 99.9% uptime

🎯 Requirements

• 2–3 years of experience in commercial fleet operations, EV charging network operations, or a related technical field • Familiarity with standard processes, protocols, and systems required to execute network operations functions • Technical understanding of EVSE hardware and software with the ability to diagnose issues across integrated systems • Experience working within and contributing to customer support or network operations teams • Experience working within customer support or network operations teams in a fast-paced environment • Experience working with equipment and service vendor support teams • Strong professional communication skills with customers, partners, and vendors

🏖️ Benefits

• comprehensive benefits package • performance-based incentives