Teton
51 - 200 employees
🏥 Healthcare
🤖 Artificial Intelligence
🔧 Hardware
🔥 Funding within the last year
💰 $20M Series A - Teton on 2025-09
Healthcare • Artificial Intelligence • Hardware
Teton is an AI-driven healthcare technology company that provides anonymized computer-vision sensors and a software platform to monitor residents and patients in senior living and hospital settings. Its system (including the Samwise AI agent) produces live, room-level data and predictive analytics to guide frontline care, reduce falls, improve response times, enable activity-based billing, and give leaders portfolio-level insights. Teton emphasizes privacy-by-design (no wearables), integrates into existing workflows, and offers real-time alerts, dashboards, and exportable data. Founded in 2020, the company reports ~80 employees and $26M raised.
Product Support Associate
Job not on LinkedIn
🔥 1 minute ago
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Teton
51 - 200 employees
🏥 Healthcare
🤖 Artificial Intelligence
🔧 Hardware
🔥 Funding within the last year
💰 $20M Series A - Teton on 2025-09
Healthcare • Artificial Intelligence • Hardware
Teton is an AI-driven healthcare technology company that provides anonymized computer-vision sensors and a software platform to monitor residents and patients in senior living and hospital settings. Its system (including the Samwise AI agent) produces live, room-level data and predictive analytics to guide frontline care, reduce falls, improve response times, enable activity-based billing, and give leaders portfolio-level insights. Teton emphasizes privacy-by-design (no wearables), integrates into existing workflows, and offers real-time alerts, dashboards, and exportable data. Founded in 2020, the company reports ~80 employees and $26M raised.
📋 Description
• Serve as the front line of Tier 1 support for the Customer Success organization • Monitor support channels and provide first response to inbound support messages • Triage incoming issues, investigate them, categorize them, and resolve or route them quickly • Create Support or Hardware Maintenance tickets according to existing SOPs • Create well-documented engineering tickets and tag appropriate teams • Escalate complex issues to Customer Success, Engineering, Deployment, or Product • Assist deployment teams with post-install hardware validation • Check device online/offline status, flag anomalies, and take defined first-response actions • Monitor source trigger events and route them appropriately • Help build and improve support playbooks as the support function scales
🎯 Requirements
• 1–2 years of experience in a Tier 1 IT help desk or technical support role • Comfort with SaaS support tooling and structured ticket workflows • Strong written English • Ability to communicate clearly with healthcare facility staff with varying levels of technical literacy • High attention to detail • Ability to follow defined escalation protocols • Ability to work self-directed during shifts with minimal overlap with the core US team • Healthcare or senior living familiarity preferred • Experience with Slack-based or similar support workflows and structured handoff processes preferred • Prior experience at an early-stage SaaS or healthcare technology company preferred • Prior experience working a shift-based or follow-the-sun support schedule, including weekend rotations preferred • Availability for 8-hour shifts, 5 days per week • Availability for every-other-weekend coverage • Genuine curiosity about AI, computer vision, and healthcare technology
🏖️ Benefits
• Competitive Salary • participation in our warrant program • Work with state-of-the-art technology in a pioneering field • A vibrant, learning-focused work environment • 401(k) plan • paid time off • health insurance • Steep learning curves and ongoing skill-set expansion • Hands-on environment with support and continuous learning • Opportunity to make an impact on how care gets delivered
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