Customer Success Manager

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9 hours ago

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Teton

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Artificial Intelligence • Healthcare Insurance • Healthcare

Teton is an AI-powered caregiving system designed to enhance the capabilities of care staff in hospitals and care homes. By utilizing optical sensors and computer vision technology, Teton provides real-time insights into patient activities, helping staff prioritize care and improve patient outcomes. The system seamlessly integrates with existing routines, offering a user-friendly interface that empowers caregivers to provide augmented support, ensuring a safer and more efficient environment for both staff and residents.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

📋 Description

• You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion. • Building strong, long-lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs. • Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships. • Coordinating the successful installation of Teton’s hardware on-site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience. • Developing strong relationships with front-line teams, which may occasionally include joining a night shift to understand workflows and provide hands-on support. • Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery. • Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. • Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. • Contributing to our goal of continually enhancing our product and service based on customer feedback and real-world insights.

🎯 Requirements

• You have experience as a Customer Success Manager in SaaS or other tech enabled services. • You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology. • You are proactive, passionate, and like to work in a dynamic team. • You enjoy visiting customers regularly and are committed to understanding their needs. • You are adept at onboarding and training new users. • You’re excited about being part of a team that implements solutions and initiates new customer relationships. • You’re great at structuring and planning. • You are curious and have an outgoing profile with excellent interpersonal skills. • You have a valid drivers license.

🏖️ Benefits

• Competitive salary and participation in our warrant program (stock options). • Work with state-of-the-art technology in a pioneering field. • Access to WeWork for shared working space. • A vibrant, learning-focused work environment. • A role where you can make a significant impact on healthcare delivery.