Mortgage Branch Operations Manager

Job not on LinkedIn

October 3

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Texana Bank

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At Texana Bank, we offer local branch and online banking, mortgage and loan services, with the support you expect from your community bank. More than that, you will experience an extraordinary relationship banking with Texana.

51 - 200 employees

📋 Description

• Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards • Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies • Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues • Monitor loan file workflows to support timely closings and reduce bottlenecks • Track and report branch performance metrics and escalate operational concerns as needed • Maintain internal controls over document retention, client files, and system usage • Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.) • Support training, onboarding, and ongoing development of operational team members • Assist branch leadership with audits, vendor relations, and resource planning • Ensure the physical and digital work environment meets company standards for productivity and data security

🎯 Requirements

• Bachelor’s degree or equivalent work experience in business, operations, or finance • 5+ years in mortgage operations or a similar environment, with demonstrated leadership capabilities • Strong organizational, communication, and time management skills • Experience with loan origination systems, payroll/timekeeping platforms, and document management tools • Ability to manage competing priorities and maintain confidentiality • Knowledge of mortgage regulations and workflow best practice