Player Support Project Manager

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September 25

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TGS

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Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

📋 Description

• Design, maintain, and deliver reports and agent journals covering quality, productivity, and player satisfaction using Google Sheets. • Serve as main client point of contact, ensuring satisfaction and providing actionable insights. • Lead and train managers, oversee and coordinate all team members in projects. • Regularly review team performance, conduct one-on-one feedback, and identify future leaders. • Recruit, interview, onboard new team members and supervise tests and training programs. • Identify and implement process improvements, recommend tools and policies. • Develop solutions for project risks, advise on operational risks and capacity issues. • Ensure meticulous project documentation and clear communication to clients. • Collaborate with stakeholders to align goals and ensure successful outcomes. • Integrate new technologies and tools to improve support processes. • Manage project budgets for cost-efficiency while maintaining quality. • Handle escalations and crisis situations promptly. • Ensure compliance with legal, regulatory, and security requirements to protect client and player data. • Focus on improving CSAT, QA, and productivity for large 24/7 multilingual teams.

🎯 Requirements

• Deep passion for mobile games and solid understanding of gaming communities. • Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack. • At least 3 years in a similar management role with proven experience managing teams of over 50 members. • Comprehensive understanding of GDPR and data privacy regulations. • Demonstrated ability to achieve high CSAT levels through effective team management and client relations. • Proactive problem-solving and strong analytical abilities, with experience designing, maintaining, and delivering detailed reports using Google Sheets. • Exceptional leadership skills to inspire and manage a large, remote team. • Excellent communication, organisational, and multitasking abilities. • Experience managing a multilingual team operating 24/7. • Fluency in English and Chinese.

🏖️ Benefits

• Be part of an award-winning, multilingual gaming services company. • Flexibility of remote work. • Work on exciting projects with leading game developers. • Opportunities for career growth and development. • Foster a positive team atmosphere that encourages growth and success.