Player Support Project Manager

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October 8

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TGS

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Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

📋 Description

• Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction. • Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights. • Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects. • Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders. • Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs. • Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance. • Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues. • Ensure all project information is meticulously documented and clearly communicated to clients. • Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes. • Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process. • Effectively manage project budgets to ensure cost-efficiency while maintaining high quality. • Promptly handle escalations and crisis situations to maintain client trust and project stability. • Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

🎯 Requirements

• A deep passion for mobile games with a solid understanding of how gaming communities work. • Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack. • At least 3 years in a similar management role with proven experience managing teams of over 50 members. • Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions. • Demonstrated ability to achieve high CSAT levels through effective team management and client relations. • Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets. • Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships. • Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment. • Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently. • Fluency in English and Chinese.

🏖️ Benefits

• Enjoy the flexibility of remote work while staying connected to a dynamic team. • Opportunities for career growth and development in a fast-paced, innovative environment. • Foster a positive team atmosphere that encourages growth and success.