Network Support Technician

🕒 July 29

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The AES Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

The AES Group is an IT services and consulting firm that partners with enterprise organizations to connect exceptional talent with transformative technology solutions. For more than 20 years they have delivered IT strategy, program and project management, managed services, cloud, ERP and CRM implementations, customer and employee experience design, data & analytics, AI and emerging-technology initiatives, and strategic talent staffing including offshore/nearshore delivery. AES focuses on helping clients reimagine customer engagement, empower employees, optimize operations, and deploy AI and emerging technologies to drive measurable business outcomes.

📋 Description

• Provide onsite technical support for remote network engineering teams. • Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware. • Verify VLAN configurations and assist with wireless connectivity troubleshooting. • Check switch and router connections, cabling, ports, and device status. • Provide console access to network equipment using appropriate cables and tools. • Support network deployments, infrastructure upgrades, and post-deployment hypercare activities. • Diagnose and resolve technical issues while minimizing operational downtime. • Communicate findings, progress, and resolutions clearly to remote technical teams. • Maintain accurate documentation of onsite activities and completed work. • Travel frequently to assigned data centers based on project requirements.

🎯 Requirements

• Minimum of 5 years of experience in onsite IT or network support. • Hands-on experience supporting enterprise network environments. • Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting. • Experience using laptops with Ethernet, Wi-Fi, and console connectivity. • Ability to work independently in fast-paced and travel-intensive environments. • Strong communication, coordination, and problem-solving skills. • Willingness to travel to at least three data centers every two weeks.

🏖️ Benefits

• Competitive salary • Opportunity for advancement • Training & development • Fully paid travel and business expenses