Contact Centre Agent

Job not on LinkedIn

🕒 July 29

🇬🇧 United Kingdom – Remote

💵 £12 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The ESP Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

🔧 Hardware

B2B • Enterprise • Hardware

The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.

📋 Description

• Join a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. • Be provided with extensive training and a vibrant working environment. • Work within rota-based shift patterns scheduled across 7 days between 7am and 10pm, with one-in-two weekends required. • Handle customer inquiries and resolve issues efficiently.

🎯 Requirements

• Have a passion for delivering excellent customer service. • Can demonstrate IT skills and have the aptitude to learn to use new systems and software. • Are reliable with a positive attitude and approach. • Thrive in a team environment. • Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others. • Have your own personal homeworking device that can be used for business purposes.

🏖️ Benefits

• Flexible work patterns • 30 days annual leave pro rata • Standard Life Pension • Optional healthcare cash plans • Financial wellbeing and draw down tool • Stream • Monthly reward and recognition incentive programme • Fully funded professional development courses • EAP • Local discounts