Customer Service Representative, Personal Assistant

🕒 June 24

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Respond to customer inquiries via email in a timely and professional manner • Answer and assist customers over the phone, providing exceptional customer service • Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications • Maintain and update website content as needed • Provide administrative and operational support across various business functions • Process and follow up on customer requests, orders, and inquiries • Maintain accurate records of customer interactions and communications • Collaborate with team members to resolve customer issues and improve service processes • Perform additional duties and support business operations as needed

🎯 Requirements

• Proficient level of English (written and spoken) • Proficient level of Spanish (written and spoken) • Demonstrated professionalism and strong interpersonal skills when interacting with customers • Prior customer service experience required • Proficiency with Shopify or similar e-commerce platforms is required • Excellent email etiquette • Professional, courteous, and customer-focused demeanor • Strong organizational skills with exceptional attention to detail • Experience with Redo is preferred; training will be provided • Experience managing and training AI-powered email response systems • Ability to quickly learn new systems, software, and workflows • Proven ability to meet deadlines consistently in a fast-paced environment • Comfortable working within structured processes and established workflows • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, committed, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Long-term opportunity • Great work environment with potential for growth